I purchased both a standard and advanced phantom 3 from UK retailer Jessops, i got the standard in october 2015 and the advanced 5 weeks ago since i loved the standard and the advanced drone is now lost at sea the firth of clyde in Ayrshire, Scotland.
On saturday 13/02/2016 i was flying my advanced drone at my local beach park when suddenly it would not respond to any signal i was sending from the receiver. The drone flew out to sea and that was the last i saw of it. I am heartbroken after spending £700 on what i thought was a flawless piece of technologoy.
I originally contacted the retailer on Saturday 13 Feb, straight after the incident and they advised me to contact DJI, I then emailed DJI but the didnt respond to my email, i have been chasing this up and fulfilling there requests for further information via support live chat and emails. This morning i received an email from DJI advising the following:
Dear David, I do have an update, however you are not going to like it. I don’t know how but the Fight Records in your application are corrupted. I have talked with the Engineers who do the analyzations and evaluations and unfortunately we can’t work with corrupted data, as such warranty services will not be applied, fort this I am incredibly sorry. It pains me to be the bearer of bad news, Hope to have informed you DJI Support EU Stefan
I cannot, and will not be held accountable for faulty equipment, or the corrupt flight data when they provided the tools to record such information.
I recommend that DJI investigate the root cause for the faulty flight data and release a fix for it ASAP before more incidents occur! And that my drone is replaced as quickly as possible as i simply cannot afford to donate £700 to your company!
Jessops, if you come across this post - please see the below statement in bold!
Under the Consumer Rights Act 2015, traders are legally responsible to sell goods which are
- ‘as described’, meaning the the actual product must match any description(s) given to the customer before purchase by which the goods are identified
- of satisfactory quality, that is they are of a standard that would reasonably be expected taking into consideration the price paid and description. In appropriate circumstances the quality of the goods will include freedom from minor defects, durability, safety, and appearance and finish.
- fit for all purposes made known to the seller at the time of purchase
Many Thanks,
Dave
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lvl.1
Second Officer
lvl.3
DJI team
hoping you can resolve this asap tim.