EU customer service( Solved)
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garyw1949
lvl.1

United Kingdom
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I have just purchased a Phantom 3 4K which I have had problems with , I have raised the problem with the Customer Service department, all I have had back is the confirmation email. It has now been over 2 days and I have had no further response from them despite further emails from myself. These are the 2 case numbers that have been allocated to my requests 170238/224394.

I also have a DJI Inspire which I have a query on and I emailed the EU customer service support yesterday morning, once again I got a reply straightaway to say it had been received and was being dealt with but since then I have not heard a thing.

I have used the online chat which was very good and they were helpful but they could not deal with my problems and queries and just told me to contact the relevant customer services which of course I had already done.

So sitting here waiting and very frustrated!!

2016-2-26
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dannycarter85
lvl.1

United Kingdom
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I'm surprised to here that they havent given you the usual customer service runaround. When I had an issue I was sent from one dept to another dept and to another. DJI did come good in the end but it took some time - I'm sure they will do there best to help you.

Danny
2016-2-26
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Geebax
Captain
Australia
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dannycarter85 Posted at 2016-2-26 19:59
I'm surprised to here that they havent given you the usual customer service runaround. When I had an ...

If you type 'Customer Service' into Google Translate and select Chinese as the target language, you get back
2016-2-26
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DJI-Amy
DJI team

Hong Kong
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Hi, I will help you check your email and ticket status. Sorry for the late reply, I will tell the officers to contact you ASAP.
2016-2-26
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garyw1949
lvl.1

United Kingdom
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Hi Amy.

Thanks for reply but I still have not heard a thing from anyone, starting to get a bit annoyed having spent over £3,000.
2016-2-26
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