editingfx.gmail
lvl.2
Flight distance : 58537 ft
United States
Offline
|
Same problem here. VERY UNHAPPY with DJI's customer support rep. Very unprofessional and unhelpful. Said "I work here and I've never heard of that problem." I told him I wasn't looking forward to dropping hundreds of dollars on more batteries, with no good feeling that they won't die shortly out of warranty like these.
I've had our Inspire since last summer, have 4 TB47 and 1 TB48. Had a job about 60 days ago, ended up not flying, so discharged all 5 to about 40%, then stored in the case at room temp. Went to charge last week, and 2 of the 4 TB47 wouldn't charge. 1 wouldn't light up, the other had 1 light, would do a soft reset, but would not charge either.
I'm a video professional for 30 years. My life revolves around rechargeable batteries and how their chemistries work. THERE IS NO WAY these batteries should be failing like this, if not due to defective construction, chemistry, or firmware, given the limited use (in some cases above, almost no use).
DJI customer service simply said "Your batteries are out of warranty, you pay us to repair them." Nothing else. No thoughts as to WHY this happening.
Amazingly bad customer service. |
|