No Signal
1008 7 2016-3-16
Uploading and Loding Picture ...(0/1)
o(^-^)o
robford37
New

United States
Offline

Picked up my Phantom 4 from the Apple Store today. Got it home. Did the controller update. Did the firmware update. Reinstalled the Go app.  Took it outside. Calibrated the compass. Get ready to take off and I get No Signal. Nothing from the camera. Then it will come on for a second or two...then off again...No Signal.  Help!  Anyone else getting this?
2016-3-16
Use props
hungdang
lvl.4
Flight distance : 4931706 ft
  • >>>
Australia
Offline

Try another cable, might be the cable problem
2016-3-16
Use props
DJI-Amy
DJI team

Hong Kong
Offline

Hi, did you have this problem before the update? Could you please provide screenshots of the camera view and the firmware version? Setting->about->firmware version.
2016-3-16
Use props
mstolk
lvl.1
Flight distance : 421342 ft
  • >>>
Netherlands
Offline

I have same problem just now..
remains to have no signal
can start prop.. but no camera signal
2016-3-18
Use props
Ulysse
Second Officer
Flight distance : 1389931 ft
  • >>>
Belgium
Offline

Try this :
- turn everything OFF
- reboot the tablet
- Connect R/C to tablet
- turn R/C ON
- launch DJI Go app
- turn Phantom ON

I had the same after the FW update and doing this made the link available again.
For my first flight yesterday, I did the same as my P3 : R/C ON, Phantom ON and then launch DJI Go... my P4 was recognized as a P3 standard !!!
Had to turn OFF everything and change to startup order : R/C -> Go app -> P4
2016-3-18
Use props
andrewa
lvl.1

United States
Offline

reboot everything and make sure the sd card says successful update and if that does not work call dji and they will make it right
2016-3-18
Use props
mstolk
lvl.1
Flight distance : 421342 ft
  • >>>
Netherlands
Offline

andrewa Posted at 2016-3-18 14:38
reboot everything and make sure the sd card says successful update and if that does not work call dj ...

Did it all, keep on getting no signal on my P4 even have reconnect my RC to the P4
powered off all and reboot.. still no signal changed cable..

where can i call or get help, based in amsterdam, europe
2016-3-18
Use props
DJI-Wild
DJI team

Hong Kong
Offline

In order to provide you with the fastest and most effective service, our Support Teams in GmbH and
Netherlands are taking charge of the after-sales service for customers from Europe. If you need any support concerning the product, please feel free to contact our GmbH or Netherlands regional office for help.
The contacts of our GmbH regional office are as follow:
Email: support.eu@dji.com
Phone:+49(0)97479304200
Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
Online Support:
Monday to Friday, 11:00AM-6:00PM (Netherlands Time UTC/GMT +1)
We apologize if this change has caused any inconvenience to you and really appreciate your understanding and cooperation.
2016-3-21
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules