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DJI Assistant2 software now available for Apple
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DJI-Ken
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http://www.dji.com/product/phantom-4/info#downloads
The Assistant software for the P4 is for updating firmware, downloading flight records, calibrating the camera sensors, and a flight simulator.
The camera sensors are calibrated from the factory and should not need any calibrating unless there's an issue.
If Mac doesn't let you open the app please follow the next steps:
1. Open the System Preferences
2. Go to Security& Privacy
3. Allow apps downloaded from anywhere


Screen Shot 2016-03-19 at 10.47.05 PM.png
Screen Shot 2016-03-19 at 10.46.25 PM.png
2016-3-18
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Exib
Second Officer
Flight distance : 153760 ft
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United Kingdom
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Will not let me open it

Assistant” can’t be opened because it is from an unidentified developer.
2016-3-18
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johnwright
lvl.2
Flight distance : 33471 ft
United States
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Exib- Right after you try to open it and get that message, go to Apple > System Preferences > Security and choose 'Open Anyway'. It should open after that just fine.
2016-3-18
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DJI-Ken
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Exib Posted at 2016-3-19 03:14
Will not let me open it

Assistant” can’t be opened because it is from an unidentified developer. ...

Correct, you will need to accept a few permissions for the app to get up and running.
2016-3-18
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Thacyoon
lvl.2

Norway
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Hello DJI-Ken,


I have problems with the DJI Assistant2 for PC, can you please look at this post?
DJI Assistant2 "Start Calibration" greyed out
2016-3-18
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DJI-Ken
DJI team
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Make sure on PC to run as adminstrator. On Mac make sure that the driver and dmg is installed correctly
2016-3-18
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brian.bradac
lvl.2
Flight distance : 157477 ft
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United States
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Pretty poor piece of software.  Won't even let my login.  Have tried restarting but unable to enter any text.  
2016-3-18
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Drone Man
lvl.4
Flight distance : 3896588 ft
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brian.bradac@gm Posted at 2016-3-19 05:55
Pretty poor piece of software.  Won't even let my login.  Have tried restarting but unable to enter  ...

Same here.
2016-3-18
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gustofusion
lvl.3
United States
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Just another fine example of rushed out the door software... You guys "DJI" need to learn a few things about programming and a touch about business... (Seems somethings lost in the translation)
2016-3-18
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Ciccio1974
lvl.1
Flight distance : 57867 ft
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Italy
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Same here.
does not type the text to access
2016-3-19
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Ciccio1974
lvl.1
Flight distance : 57867 ft
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Italy
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brian.bradac@gm Posted at 2016-3-18 22:55
Pretty poor piece of software.  Won't even let my login.  Have tried restarting but unable to enter  ...


Same here.
does not type the text to access
2016-3-19
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Ciccio1974
lvl.1
Flight distance : 57867 ft
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Italy
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Same here.
does not type the text to access
2016-3-19
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icsrz
lvl.2
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United States
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I was able to successfully use the assistant for the Mac. I re-did the firmware update and it several times had an error but eventually went through. I don't know if the "driver" app had anything to do with it. Not even sure what it does. But after I install it the firmware went through. I also re-calibrated the camera. Thanks DJI for making it happen please continue to improve it.
2016-3-19
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Ciccio1974
lvl.1
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Italy
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ok perfect
2016-3-19
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DJI-Ken
DJI team
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icsrz Posted at 2016-3-19 23:03
I was able to successfully use the assistant for the Mac. I re-did the firmware update and it severa ...

Glad you got it going. Remember, On a PC, make sure to run as administrator. On Mac make sure that the driver and dmg is installed correctly.
2016-3-19
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icsrz
lvl.2
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Thanks DJI-Ken, btw, where are the older intelligent flight modes ?
2016-3-19
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DJI-Ken
DJI team
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icsrz Posted at 2016-3-20 01:44
Thanks DJI-Ken, btw, where are the older intelligent flight modes ?

On IOS you see under the RTH icon on the left, it's the RC icon that takes you into all the flight modes.
On Android, you have to have the aircraft powered up and then you'll see the RC icon.
2016-3-19
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lxdelacroix
New

Mexico
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i just buy a ronin m, but the batteries has not signal of charge, what can i do? i have tried charging but there is not level indicator
2016-4-2
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lxdelacroix
New

Mexico
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i just buy a ronin m, but the batteries has not signal of charge, what can i do? i have tried charging but there is not level indicator
2016-4-2
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DJI-Ken
DJI team
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lxdelacroix Posted at 2016-4-3 10:59
i just buy a ronin m, but the batteries has not signal of charge, what can i do? i have tried chargi ...

Does the Ronin power up? Do the battery indicators not light up if you use the Ronin and drain the battery then charge.
2016-4-2
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glen.mcfarlane
lvl.1

Australia
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I had a few issues trying to get this up and running on the old version thanks to the security issues. When you get the "won't open' box, there's a little '?'. Click on that and it gives you a different way, which worked for me.

Is there any documentation?

Also I'm trying to download my flight records and the wheel just keeps spinning and spinning and spinning. Did that on the previous version too.
2016-4-2
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mdhall0290
lvl.1

United States
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Ken, before downgrading FW on my P4 RC, i attempted to update A/C using the Assist2 with no luck.  I use a MBP with latest OS and an iPhone6.   I plugged a/c into my laptop, started it up and clicked on assistance from my finder window.  Immediately after logging in it started to look for my FW version.  I waited up to 5 minutes and it never identified the version installed or gave me the option to upgrade.  Can you point me to a thread/site with more detailed instructions on installing the app.  Thank you!

Mark
2016-4-13
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Droned
lvl.2
United States
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johnwright@klpz Posted at 2016-3-18 15:21
Exib- Right after you try to open it and get that message, go to Apple > System Preferences > Securi ...

Hi,
Still can’t open DJI Assistant 2. Am running Sierra. There is no option  button to open from anywhere. The only option is open anyway, when I click that I get a pop up. Assistant can’t be opened because the identity of the developer cannot be confirmed. I am signed on as the administrator.
2016-10-12
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spongedid
lvl.4
Flight distance : 638911 ft
France
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Same here. Running on Sierra as well.  There is no option 'open from anywhere'
2016-10-17
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DJI-Ken
DJI team
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spongedid Posted at 2016-10-18 06:33
Same here. Running on Sierra as well.  There is no option 'open from anywhere'

You've downloaded the Assistant2 from here. Do you have the P4?
http://www.dji.com/phantom-4/info#downloads
2016-10-17
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rbaaij
lvl.4
Flight distance : 73871 ft
United States
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Same here. In Sierra there is no option: "open from anywhere"
2016-10-17
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DJI-Ken
DJI team
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rbaaij Posted at 2016-10-18 06:45
Same here. In Sierra there is no option: "open from anywhere"

Can you post a screenshot and I will report it.
2016-10-17
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bayguy69
lvl.4
Flight distance : 944275 ft
Puerto Rico
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DJI-Ken Posted at 2016-10-17 23:02
Can you post a screenshot and I will report it.

Here the screen shot.
Screen Shot 2016-10-18 at 4.43.57 AM.png
Screen Shot 2016-10-18 at 4.48.31 AM.png
2016-10-18
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Great thanks, I just tried and have the same results. I click open anyways and it still will not.I've reported it and hopefully it will be resolved soon.
And I'm on Lion.
2016-10-18
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elnenio
New

United Kingdom
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Droned Posted at 2016-10-12 12:02
Hi,
Still can’t open DJI Assistant 2. Am running Sierra. There is no option  button to open from  ...

Hi Im having the same problem did you find a fix ?
2016-10-18
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rbaaij
lvl.4
Flight distance : 73871 ft
United States
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Implemented change and works, thanks
2016-10-19
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When I connect to upgrade the software on my phantom 4, the computer sees the phantom and appears to download the upgrade to the computer but it times out say its unsuccessful and asks if you wish to retry.  I've done that several times to no success.  Any ideas as to why this is?  I'm on a Mac.

Thanks
2016-10-19
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DJI-Ken
DJI team
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mike@danleysoun Posted at 2016-10-20 11:29
When I connect to upgrade the software on my phantom 4, the computer sees the phantom and appears to ...

Power up the aircraft and go to the About page and what version is the aircraft on?
Did the app tell you that there was a firmware update required, there hasn't been a update for a bit but there was an RC update to 1.8 a week and 1/2 ago.
You'll update the RC via the GO app, and you can also update the aircraft via the app.
2016-10-19
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opendoor499
lvl.1

Australia
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to DJI Ken...gday mate , a quick question... i recently bought a phantom 4 and have completed all my updates via the mobile device. Why is the "assistant 2" program needed?
2016-10-20
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DJI-Ken
DJI team
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opendoor499 Posted at 2016-10-20 17:31
to DJI Ken...gday mate , a quick question... i recently bought a phantom 4 and have completed all my ...

The Assistant2 is just another way of upgrading/downgrading firmware.
Also, if the app ever tells you that the sensors need to be calibrated, then you do that threw the computer.
2016-10-20
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cecil.lee
New

Taiwan
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Hi Ken, My Mac OS is Sierra ver 10.12 and block the assistant2. Under Security and Privacy in the system preference there is no longer any choice "anywhere" but instead a button open anyway which I click and a small window appears verifying the app, immediately thereafter the same window appears saying the software is block. I tried a few times and it keeps looping back to the initial screen saying the app is not from Apple.
Please advise a work around.
Thanks Cecil
2016-10-20
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DJI-Ken
DJI team
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cecil.lee Posted at 2016-10-20 23:17
Hi Ken, My Mac OS is Sierra ver 10.12 and block the assistant2. Under Security and Privacy in the sy ...

Yes, it does the same on mine as well.
I already reported it, sorry for the inconvenience.
2016-10-20
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opendoor499
lvl.1

Australia
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thanks Ken, your a credit to DJI. DJI needs to duplicate you
2016-10-20
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DJI-Ken
DJI team
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opendoor499 Posted at 2016-10-21 06:48
thanks Ken, your a credit to DJI. DJI needs to duplicate you

Thank you very much, I really appreciate the kind words..
But I'm just doing my job, as well as all the other forum moderators.
2016-10-20
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Eye Spy
lvl.2
Flight distance : 531467 ft
Canada
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DJI - Ken
Flight Record on the DJI Assistant 2 just spins the wheel. (15 minutes and waiting)... I have a Mac with Sierra OS. (I've disabled any anti-virus stuff on the mac too)
2016-10-20
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