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Does DJI return parts??
661 5 2016-3-26
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yonexsp
lvl.2

Canada
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Does DJI return your used parts when they do a repair?

I have a flaky gimbal, Vibrates, so I am sending it back to DJI for repair. If they repair it as part of the DJIcare plan, will they send me old Gimbal back as well if they replace it?

A new one is $279, but if they replace it and deduct $279 and not send the part back, I would be better off just buying a new part and having spares at least.
2016-3-26
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FAS1
Second Officer

United States
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Agreed, but I'd wager they keep the parts and refurb them for future repairs...
2016-3-26
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yonexsp
lvl.2

Canada
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Has anyone sent their drone to be fixed under DJICare and can tell me?
2016-3-26
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golf_sierra
lvl.3

Germany
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yonexsp Posted at 2016-3-26 20:43
Has anyone sent their drone to be fixed under DJICare and can tell me?

Just ask DJI. The worst thing to happen is that they say no...
2016-3-26
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nickmedici
lvl.4
Flight distance : 88287 ft
United States
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No way do they give you back the old parts. They are giving you a new part so they take back the other one.
2016-3-26
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yonexsp
lvl.2

Canada
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So better off buying a new Gimbal, keep or sell the old one. It still works, but has a vibration.
2016-3-26
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