So my Inspire 1 arrived from DJI.COM but the Battery was dead on arrival. No green light when pressing the button even after an overnight charge.

So I emailed sales, they wer not interested as this was now deemed to be post sales.

I then contacted support by chat but it went to US, they said contact europe by email.

I then emailed EU support in Germany and they were all on holiday for the week, then was told to email the Netherlands.

Emailed the Netherlands and was told I had to fill out a form.

Filled out the form and returned.

They have now given me an address in the Netherlands for me to ship my Battery to. Also the Netherlands does not have a telephone number to contact.

So they are expecting me to pay to ship a battery from the UK to the Netherlands that was DOA? Also the RMA is marked as awaiting payment.

To be honest DJI support is terrible, I now wish I had not purchased directly from DJI.

Is it possible to have a proper conversation with anybody rather than continually getting machine generated emails.

Can't find the post

Sorry for your frustration! We will help you to get your battery replaced. Please provide me your ticket number, we will look into your case. Thank you!

RMA No.: CAS-112777-C4S0T9

Thanks

The email from the NL said that request 188097 has been solved?

Thanks

kjgouldstone@gm Posted at 2016-4-5 21:27
RMA No.: CAS-112777-C4S0T9

Thanks

Thank you! we are working on it!

Hi any update on this

kjgouldstone@gm Posted at 2016-4-7 22:51
Hi any update on this

I have sent an email to get status.