Hi,
This is my 2nd OSMO after 1st repair. Exactly same sympton.
This 2nd unit, I only used for 1 wedding last night. With less than total of 10 minutes of recording, gimbal started shaking like crazy which was same as my last unit.
Of course, a few restarts made it worse and now the gimbal is dead. EXACTLY SAME THING AS FIRST UNIT.
Did the repair center just send me the same thing? What is going on?
This is NOT acceptable in any way.
I was extremely disappointed and frustrated. It was my very 1st wedding of the year and OSMO totally ruined it. This actually damaged my company name because we do creative glidecam shot during reception and photoshoot and I was NOT, I repeat, I WAS NOT ABLE TO USE OSMO AT ANY GIVEN TIME AFTER IT STARTED FREAKING OUT.
I posted the video of how it's behaving now.
Funny, because it's acting SAME AS LAST UNIT.
Very shameful, DJI.
You should do something about this because this is NOT acceptable.
Also I have not received the free mic, either. AFTER SENDING TWO EXACTLY SAME EMAIL EXPLANING MY SITUATION.
PS> Here is the video from 4 months ago. This unit RUINED MY BEST FRIEND'S WEDDING BECAUSE I COULDN'T USE IT. SAME THING, FREAKING OUT RIGHT BEFORE THE CEREMONY.
Hello!
I'm terribly sorry about the situation!
Please contact our support team for help and return the unit to our service center for further analysis, once you get the new Ticket or Case NO., please let me know, I'll help to follow up your case. We'll deal with this issue ASAP.
Thanks for your understanding!
Hello!
I've checked your Ticket #283895, one of our relevant representative has replied your email and will send you another email, please check your email in time.
Since it's a not a brand-new unit, I'm afraid it's beyond our Return & Exchange policy, as for our Return & Exchange policy, please refer to our official publishment at http://www.dji.com/service
Please prepare to return your unit in hand as per our instruction in the replied emails, our representatives will take your case seriously and give you the best reasonable solution.
If you need any further help, please let me know anytime!
this is beyond frustrating and disappointing.
how can i bring OSMO to a shoot if I CAN'T TRUST IT WOULD BE WORKING PROPERLY?
am I still getting a new unit, though?
Because I can't trust DJI facility would "FIX" it as you guys tried once already and FAILED miserably.
I AM REQUESTING A NEW GIMBAL UNIT to be returned when I send it away to service center.
Otherwise, it will go straight into a garbage can with disgust.
Thanks.
I understand your feeling now.
Our service center will deal with your case carefully and seriously, please don't worry too much!
As for the repair or replacement, our technicians will make the decision based on the damage degree of your Osmo unit and we'll always try to help you solve the problem properly.
Your continuous trust and support will be highly appreciated!
*Kind reminder: Please check your email about this issue and give us response in time, we would try our best to reply you with the best solution we can provide always. Thanks for your cooperation!
HI, Adela,
I received an email from repair center that the unit has been shipped.
I didn't receive any other email about the update on actual repair, though.
Can you figure out if it was replaced with new unit or not?
If it's not replaced, I don't feel comfortable using the "fixed" unit because we know what happened last time.
Thanks,
lvl.1
DJI team
