I am THRILLED about the recent announcements of new power options for the OSMO plus support for the X5.    However, I am ANNOYED at the lack of precise communication from DJI and the slow shipments of these long-promised accessories.   DJI, please answer the following questions with PRECISE answers:

1. When will the X5 adaptor and new power extendor ship from China?  I ordered 7 days ago and still NO SHIPMENT.   The website says 1-3 days and it has been 7.  It's time to get these things into users hands!

2. Will there be a separate OSMO adaptor for the X5R or with the same OSMO adaptor work for both cameras?

3. Why does the website say that the OSMO adaptor is not compatible with the tripod and bike mount?   Is it compatible with the vehicle mount?   If not, why???

4. Do you have to have the X5 camera attached to the OSMO to do this firmware v1.1.0.10 update?   Is this update ONLY for the X5 or does it work for the X5R too?

5. If the X5R is not supported on the OSMO now, when will it be?  

6. Can you connect a Phantom 4 battery CHARGER or a cigarette-style charger directly to the new battery extender for UNLIMITED power to the OSMO with no phantom or other battery involved?

Thank you,

Ted

1. None of my stuff has shipped, same boat as you. I heard they where shipping everything on the 24th but that's Sunday soooo?
2. It will work with both cameras
3.they don't know what there talking about most of the time, from what I see they should work fine
4. Yes the x5 needs to be connected to the handle to update, won't update with x3 mounted, I'm not sure about the x5r
5. again, I don't know many different conflicting reports???
6. From what I gather you can only connect to p4 battery or inspire battery or p3 battery. There my be a few different charging alternatives down the road from what I've read.

R&L Aerial  Posted at 2016-4-22 14:05
1. None of my stuff has shipped, same boat as you. I heard they where shipping everything on the 24t ...

Thank you!  On #6, I ordered the car charger since that was listed under an official OSMO power supply (labelled "Supported DJI Car Charger Models").   Why  would they list it if you can't power the OSMO with it?  

Thanks again for answering some of my questions.  Hope to get official answers from DJI.

tedrosenberger Posted at 2016-4-22 18:00
Thank you!  On #6, I ordered the car charger since that was listed under an official OSMO power su ...

The car charger should work with the osmo.

tedrosenberger Posted at 2016-4-22 18:00
Thank you!  On #6, I ordered the car charger since that was listed under an official OSMO power su ...

Trust me, I probably know more about there products than anyone working for DJI.

Hello!
Thanks for your questions!
Please be acknowledged below answers to your questions:

1. Please contact our sales specialist for the details about your new orders. Or you can email to onlinesales@dji.com or sales@dji.com directly. I am limited to deal with any sales issues, however, I would recommend checking the status on our normal working days from Monday to Friday.

2. The recent X5 adaptor is compatible with both X5 camera and X5R camera physically. However, each of them need a specific firmware to work correctly on the Osmo handle. Now the Osmo Pro firmware v1.1.0.10 which is only for X5_Osmo has been released, please check our official website at http://www.dji.com/product/osmo/info#downloads, or this thread: http://forum.dji.com/thread-50032-1-1.html. As for the firmware for X5R, it's still under process, please pay attention to our further update.

3. The mentioned Osmo accessories are not compatible with the X5 adpator because of the overweight of the X5 camera and the X5 adaptor. As you may know, the former released Osmo accessories are specially designed for X3 camera and the handle.

4. The Osmo Pro new firmware v1.1.0.10 only works on X5 camera with the handle and the adaptor. If you're trying to upgrade the other Combo, it will just do nothing on it.

5. When the X5R_Osmo firmware is released, the X5R camera would work correctly on the Osmo handle. Please wait for the further information!

6. Speaking of the external battery exterder and the supported battery and charger, please refer to our official online specification at http://store.dji.com/product/osmo-external-battery-extender, or this thread: http://forum.dji.com/thread-49176-1-1.html

Thanks for your understanding and support!

Regards!
DJI-Adela

DJI-Adela Posted at 2016-4-23 23:59
Hello!
Thanks for your questions!
Please be acknowledged below answers to your questions:

Thank you Adela for the clear answers you provided to many of my questions.   I really appreciate it.  

I guess I'll get the rest of my answers once I receive my x5 adapter and new power extender.   I think everyone on here has waited a long long time for these improvements so it's hard to wait any longer now that everything is "shipping".  I think DJI needs to have more precise and honest communication in the future so customers expectations are set correctly.   It's always better to under promise and over deliver!

tedrosenberger Posted at 2016-4-24 20:51
Thank you Adela for the clear answers you provided to many of my questions.   I really appreciate  ...

You're welcome!
I hope I would receive more feedback from you after you get your X5 adapter and other new accessories.
We fully understand your kind reminder. We would try our best to improve our customer service in the future.
Thanks for your support and cooperation!