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Ronin turns on intermittently
703 3 2016-4-25
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twebster
lvl.1

United Kingdom
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My new DJI Ronin turns on intermittently. I have not found a pattern which ensures it turns on, although I seem to be able to kickstart it if it is connected via my laptop and USB cable.
All firmware is up to date.

Has anyone also found this or found a way to solve this?

2016-4-25
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DJI-Adela
DJI team

Hong Kong
Offline

Hello!
Have you checked the connection of the battery and the cables?
More details about this issue would be helpful.
2016-4-25
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twebster
lvl.1

United Kingdom
Offline

DJI-Adela Posted at 2016-4-26 08:25
Hello!
Have you checked the connection of the battery and the cables?
More details about this issue  ...

I have checked the following:

Battery is properly seated and fully charged
All firmware is updated.
I have check different batteries.
I have tried a factory reset
I have tried turning off motor kill

The unit is now not turning on at all - although the bind light is on the motors do not engage at all.

Please help. I believe the system is faulty and need to get it repaired ASAP.

2016-5-2
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DJI-Adela
DJI team

China
Offline

twebster@reelme Posted at 2016-5-2 18:45
I have checked the following:

Battery is properly seated and fully charged

Sorry about the problem!
You can contact your dealer for further assistant about the repair matters.
Or, you please email to support.eu@dji.com for help.

Please go through our after-sales policy for sake of your benefits at http://www.dji.com/service
2016-5-2
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