Please select Into the mobile phone version | Continue to access the computer ver.
Gimbal Problem mid Flight!!
Uploading and Loding Picture ...(0/1)
o(^-^)o
carlospsneto
lvl.2

Brazil
Offline

Hello Guys,

I have been noticing some problems with the camera in my Phantom 3 Professional. In the first flight after the firmware update ( v1.8.80) I noticed some tilt in the horizon level on pictures, but  IMU calibration solved the problem. Yesterday I went flying and when I started my flight, after compass calibration, the camera was all shaking and the horizon was completely tilted. I then landed the bird and looked for a more flat surface to restart. After restart it seems to be working fine, I flew for about 10 minutes with no problem. So I decided to do a point of interesting, it worked fine until I put again in P mode. The problem started again in mid flight. The video that I'm posting is the POI, and you can see the problem I'm talking about in the end of it.  

When I got home I turned the drone on again (without propellers) and it seems to be working fine, with no horizon tilt or shaking. I changed through modes to see if I got any unexpected behavior, but nothing outside of normal happened.

My question is: Is this a major problem ou just a bug that happened ? My Drone is still under warranty, should I return to my seller and try to have it replaced or wait a little bit and see with the problem remains?  Maybe it is just a firmware bug.


2016-4-29
Use props
DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Hello Carlo, the YT link doesn't work. Could you please upload it again?
2016-4-29
Use props
carlospsneto
lvl.2

Brazil
Offline

DJI-Paladin Posted at 2016-4-30 09:54
Hello Carlo, the YT link doesn't work. Could you please upload it again?

Hello, sorry about that. Now is working again!
Thank you very much!
2016-4-30
Use props
carlospsneto
lvl.2

Brazil
Offline

DJI-Paladin Posted at 2016-4-30 09:54
Hello Carlo, the YT link doesn't work. Could you please upload it again?

Hello,

So, what do you think happened?
I flew 2 more times with no aparrent problem.
2016-5-4
Use props
connorschulte
lvl.3
Flight distance : 261033 ft
United States
Offline

carlospsneto Posted at 2016-5-4 13:01
Hello,

So, what do you think happened?

Did you calibrate the compass and the IMU after you updated the firmware?
2016-5-4
Use props
Not A Speck Of
lvl.4
Flight distance : 666493 ft
United States
Offline

I wonder if the POI (fountain) wasn't a problem for the compass, as in too much metal, but that wouldn't have had anything to do with the gimbal.

Question: are you sure that you removed the foam-rubber thing from the back of the gimbal before flying?
2016-5-4
Use props
DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

carlospsneto Posted at 2016-5-5 02:01
Hello,

So, what do you think happened?

Did the drone have experienced any crash or hard-landing?
2016-5-4
Use props
carlospsneto
lvl.2

Brazil
Offline

Not A Speck Of  Posted at 2016-5-5 03:42
I wonder if the POI (fountain) wasn't a problem for the compass, as in too much metal, but that woul ...

Hi! Yes I'm sure. Actually the problem started before the POI. I restarted the Drone and it worked fine. After some minutes flying this behavior started again, as you can see in the POI video above.
2016-5-5
Use props
carlospsneto
lvl.2

Brazil
Offline

DJI-Paladin Posted at 2016-5-5 09:23
Did the drone have experienced any crash or hard-landing?

No, not at all.
2016-5-5
Use props
carlospsneto
lvl.2

Brazil
Offline

connorschulte Posted at 2016-5-5 03:37
Did you calibrate the compass and the IMU after you updated the firmware?

Yes, i did. And I did it again after that flight when I got home.
2016-5-5
Use props
DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

carlospsneto Posted at 2016-5-5 19:56
Yes, i did. And I did it again after that flight when I got home.

Hello Carlo, it is recommended to contact our tech support via support@dji.com or http://www.dji.com/support and send the gimbal for diagnosis because it looks more like a hardware issue.
2016-5-5
Use props
carlospsneto
lvl.2

Brazil
Offline

DJI-Paladin Posted at 2016-5-6 10:12
Hello Carlo, it is recommended to contact our tech support via  or http://www.dji.com/support and  ...

Thank you DJI-Paladin. I wrote a e-mail to the tech support explaining the issue.
2016-5-6
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules