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DJI OSMO DJI Go APP Bug 5-6-2016
855 7 2016-5-6
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tyrian869
lvl.2
Flight distance : 533409 ft
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When trying to switch video resolution  modes, I find I have to tap multiple times to get it to switch.
2016-5-6
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DJI-Adela
DJI team

Hong Kong
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Hi,
Sorry about the problem!
However, I'm afraid the problem may be in your mobile device itself, please check if your mobile device is in good condition. Also, please make sure you tap the screen properly.
What's the model of your mobile device, please?
2016-5-8
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Moshe.mmm
First Officer
Flight distance : 73281 ft
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Israel
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I also suffer from this issue. When restarting it helped.
2016-5-9
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tyrian869
lvl.2
Flight distance : 533409 ft
United States
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Moshe.mmm Posted at 2016-5-9 16:19
I also suffer from this issue. When restarting it helped.

It's a Droid Razer Model XT912
2016-5-17
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Phantomflyer
lvl.4
Flight distance : 1016486 ft
United States
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tyrian869@gmail Posted at 2016-5-18 01:09
It's a Droid Razer Model XT912


I must have missed the Motorola Razr XT912 model as being one of the devices compatible with the Osmo.
No, it actually doesn't appear to be on the list.  POI, Motorola Razr XT912 - Android OS, v2.3.5 (Gingerbread), upgradable to v4.1 (Jelly Bean)

Android Version v2.8.0.
Requires Android 4.1.2 or later. Compatible with Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1.
2016-5-17
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DJI-Adela
DJI team

Hong Kong
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Phantomflyer Posted at 2016-5-18 07:38
I must have missed the Motorola Razr XT912 model as being one of the devices compatible with the O ...

Thanks for your feedback.
It's good to hear that any other device which is not in our official recommended list is proven to be compatible with the DJI GO App.
2016-5-17
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tyrian869
lvl.2
Flight distance : 533409 ft
United States
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I'm looking under the device settings in under the about phone, and It says Android version is 4.1.2
I also can't download the app off of the play Store, It says my device is not suported.

just reporting known issues.
2016-5-18
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Phantomflyer
lvl.4
Flight distance : 1016486 ft
United States
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tyrian869@gmail Posted at 2016-5-18 22:45
I'm looking under the device settings in under the about phone, and It says Android version is 4.1.2 ...


You're right, the Razr Xt912 although loaded with version 4.1.2,  it's simply not on the list of compatible devices, as mentioned in my previous post.

I'm afraid many users want the device they are using to operate the Osmo as expected, but fail to check the product info. to determine if it is is actually on the list of compatible devices, and loaded with the proper version. : )
2016-5-18
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