I have had three after-sales services, all have been crap. If i had known that DJI were going to have such S**ty after-sales service, i would not had brought one of they products... I have had a service agent tell me about 10 min into my problem that they have to go to a meeting WTF!!!  My card have been charged twice and two of the same orders have been sent, even after they told me only one was sent... I have had an agent try and sell me a $750.00 4k Camera replacement because I needed the two clips to hold the camera on, 'we dont sell just the clips' (got 4 clips from ebay $2.50 in a DJI packet).   I have been lucky as I have found an non DJI service center locally they has been great help with bits and pieces. I feel I get better product spares part and sevice anywhere but DJI...

Sorry for your frustration, kstitt. Could you tell me your case number, the name of the agent with whom you spoke, and the dealer from whom you purchased the clips?

You mentioned your card was charged twice for one order, has your 2nd payment been reimbursed? If not, please send us your order number and we will sort it out ASAP.

kstitt.orcon, what's your order number?

The invoice number of the second order was 064110343114.  Hopefully from this you can see the chat history i have had.

And the first one was 064110343072

kstitt.orcon Posted at 2016-5-14 05:56
And the first one was 064110343072

kstitt.orcon, sorry for the inconvenience caused. Have you used the items in both orders?