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How long are 7 to 10 days?
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2096 48 2016-5-12
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Heliflo
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How long are 7 to 10 days translated to DJI-Time?
Ordered the Osmo-X5 Adapter on 26.04 with delivery time of 7 to 10 days - still NOT even shipped...
Whats your experience?
2016-5-12
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R&L Aerial
Captain
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Ordered z-axis  with 1 to 3 days shipping, that was 27 days ago so 7 to 10 days is going to be at least 90 days???
2016-5-12
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Heliflo
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R&L Aerial  Posted at 2016-5-13 00:04
Ordered z-axis  with 1 to 3 days shipping, that was 27 days ago so 7 to 10 days is going to be at le ...

seems that DJI has a black hole very Close to their orders...;-)
2016-5-12
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R&L Aerial
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Heliflo Posted at 2016-5-12 18:10
seems that DJI has a black hole very Close to their orders...;-)

I feel bad for people ordering stuff today, they won't see it till Christmas, I ordered my z-axis on April 15th within the first hour and DJI couldn't fill those orders??? Makes one wonder what idiot is in charge there at DJI?? Maybe it's time they made a few changes??
2016-5-12
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ajmeier
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R&L Aerial  Posted at 2016-5-12 15:16
I feel bad for people ordering stuff today, they won't see it till Christmas, I ordered my z-axis  ...

Agreed! My order was place on 4/15 with the promise of 1-3 days. This is pathetic customer service!!!
2016-5-12
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Skyrider
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Tip: the author has been banned or deleted automatically shield
2016-5-12
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munga808
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United States
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I just ordered mine last week when it said 7-10 days now its at Available to ship: 30-40 business days after payment is confirmed wtf?
2016-5-13
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Heliflo
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munga808 Posted at 2016-5-14 03:16
I just ordered mine last week when it said 7-10 days now its at Available to ship: 30-40 business da ...

yea, mine still not shipped also - ordered on 26.04 with 7 to 10 days....
2016-5-18
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RegDawg
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I was about to place an order when it said 7-10 days then the next day it said 30-40 days. I said holy F***! I'll wait. I'm not going to pay $140 and not have anything to show for it for couple months.
2016-5-18
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DJI-Adela
DJI team

Hong Kong
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I apologize for any delay.
Please contact onlinesales@dji.com for any other details about orders.

Thanks for your cooperation.
2016-5-18
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horsepowering
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Order Number:  001174001247
Order Date:  4-28-16

I called last week and 5-19-16 was promised as the order's ship date.  Accurate?

Thank you.
Edit for Readers: Product is the Z-Axis
2016-5-19
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flighttime1
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I'm also waiting for my Z-axis for a while now but as I understand it, they had a problem with the production run and had to make a few changes. I'd much rather wait for something that works than have them ship out a faulty product. No rush here. Take your time DJI and get it right.
2016-5-19
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R&L Aerial
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I was lucky, I think? I received my adapter and while it seems to work it's a very tight, almost force fit. I hope it doesn't mess something up.
2016-5-19
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horsepowering
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flighttime1 Posted at 2016-5-19 14:26
I'm also waiting for my Z-axis for a while now but as I understand it, they had a problem with the p ...

No one wants to receive a faulty product.  I wonder when the problem you mention occurred.  
2016-5-19
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flighttime1
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R&L Aerial  Posted at 2016-5-19 12:28
I was lucky, I think? I received my adapter and while it seems to work it's a very tight, almost for ...

R&L... You got the Z-axis or the adapter? I got my X5 adapter about a week ago but the Z-axis is still backordered.
2016-5-19
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R&L Aerial
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flighttime1 Posted at 2016-5-19 16:10
R&L... You got the Z-axis or the adapter? I got my X5 adapter about a week ago but the Z-axis is s ...

I've got 2 x5 adapters and 1 z-axis. One of the adapters fits tight but the other fits good, the z-axis seems to work good, high quality.
2016-5-19
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DJI-Adela
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horsepowering Posted at 2016-5-20 00:08
Order Number:  001174001247
Order Date:  4-28-16

Hello.
Thanks for your information.
I'd like to convey your information to our relevant coworkers so that they can help to speed up the arrangement.
As for any other details, please contact our sales representatives directly.

2016-5-19
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DJI-Adela
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flighttime1 Posted at 2016-5-20 02:26
I'm also waiting for my Z-axis for a while now but as I understand it, they had a problem with the p ...

Thanks for your understanding and support!
2016-5-19
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DJI Store
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horsepowering Posted at 2016-5-20 00:08
Order Number:  001174001247
Order Date:  4-28-16

Sorry for the delay. Z-Axis is currently in short supply. We expect to have some inventory next week and will arrange shipment according to payment sequence.
2016-5-19
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horsepowering
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DJI Store Posted at 2016-5-19 23:55
Sorry for the delay. Z-Axis is currently in short supply. We expect to have some inventory next we ...

There was a shipment window on my Z-axis order.  The window has passed.  Later, there was a promised shipment date via DJI chat.  That date has passed.  As an Inspire 1 and Osmo owner, I cannot recall an order that has shipped on time from DJI.  Yes, I continue ordering.  The products are great but there are so many broken processes within product releases and customer relations.
2016-5-20
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chubauk
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horsepowering Posted at 2016-5-20 18:06
There was a shipment window on my Z-axis order.  The window has passed.  Later, there was a promis ...

Unfortunately, this has become a systematic standard way of how DJI do business.

Would you believe, I'm still waiting for the X5 adaptor??

The story is the same. There was an advertised shipment window. It passed. Then the DJI store gave me the usual spiel about marking my order as a priority, and my shipment was to be sent out last weekend. That too has passed and my adaptor still hasn't shipped.

Now, the DJI store are not even replying to my emails. I have had no decent update, so here I am, a month after paying in full, with no clue as to when my adaptor will arrive.

It is not a mistake. It happens all the time. How incompetent would you need to be to get it so wrong so often? The nonsense staff tell you about not expecting the demand, has not stopped them from accepting payment in full from all the people they never had goods for.
I believe they are taking people's money first, in order to produce the goods, with a bunch of trained robots to spew out the apologies and BS excuses for however many months it takes to ship.

Disgusting.

Just hurry up and send me my S**T,  and I will not get involved with them again. I am so done.
2016-5-25
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Heliflo
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today it's exactly one month ago since I've ordered/payied the X5 Adapter with a delivery time of "7 to 10 days"...guess what!? Still not shipped and not just one email Response....!?
2016-5-26
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davidcwong888
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Canada
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I'd like to order one though it's kind of ridiculous to order and have the payment go through and wait a couple of weeks after payment.

I'd like to know when will DJI be caught up with all existing orders before ordering mine
2016-5-28
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R&L Aerial
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7 to 10 days =  nobody knows
2016-5-29
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pocketpc_ebay
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2016-5-29
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flighttime1
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Pocketpc_ebay... Is there a reason you are posting the same video on multiple threads? I understand you are trying to make a point with DJI but please be considerate of the rest of the users here.
2016-5-29
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pocketpc_ebay
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Yes. The main reason  is i think that all users have to know DJI.
DJI do not stop to play with us, with our money.....and finaly, after months and months of delay, product received gave us a very bad experience...
Let all users know it...
2016-5-31
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DJI-Adela
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pocketpc_ebay@h Posted at 2016-6-1 14:38
Yes. The main reason  is i think that all users have to know DJI.
DJI do not stop to play with us,  ...

Hello.
For any issue, we'll try our best to solve it ASAP.

I beg your pardon if there's any trouble caused.
Thanks for your cooperation.
2016-5-31
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horsepowering
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6/01/2016 - Wednesday
10:10 pm        At FedEx origin facility                SHENZHEN CN

The package is expected in Maryland (US) on Monday, June 6.  (Ordered April 28)
2016-6-1
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Heliflo
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horsepowering Posted at 2016-6-1 20:05
6/01/2016 - Wednesday
10:10 pm        At FedEx origin facility                SHENZHEN CN

yeah - and you ordered also with a estimted delivery time of 7 to 10 days i guess...;-)
2016-6-1
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Heliflo
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horsepowering Posted at 2016-6-1 20:05
6/01/2016 - Wednesday
10:10 pm        At FedEx origin facility                SHENZHEN CN

but wait a Minute...? your talking about the X5 Adapter? If so, i'm pissed of one step further...I ordered / Payied mine two days bevor you and mine still not shipped!?
Anyway, have fun with it!
2016-6-1
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chubauk
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Mine too has been shipped, to arrive in the UK on Monday 6th June. I'm flying out to Hong Kong tomorrow (Friday 3rd). I KNEW this would happen!.....How long is 7-10 days?...6 WEEKS.
2016-6-1
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horsepowering
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Heliflo Posted at 2016-6-1 16:34
yeah - and you ordered also with a estimted delivery time of 7 to 10 days i guess...;-)

This would be the Z-axis and yes, it was listed as 7 to 10 days.  
2016-6-2
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horsepowering
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Shipping has always been fast.  China to Maryland in 2 days.  Its on the FedEx truck right now for delivery.

Now, its time to reschedule the day so I can hopefully be home for delivery...because I'd like to try the Z tomorrow.  (cross fingers)
2016-6-3
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CBMusic
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horsepowering Posted at 2016-6-2 02:05
6/01/2016 - Wednesday
10:10 pm        At FedEx origin facility                SHENZHEN CN

I don't get how DJI works.  I ordered my X5 Adapter on 04/18 and still no shipping changes.  That's ten days before yours.
2016-6-4
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bill4
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CBMusic Posted at 2016-6-4 05:56
I don't get how DJI works.  I ordered my X5 Adapter on 04/18 and still no shipping changes.  That' ...

ordered my z axis first week it came out in early april. Still not even shipped yet. 001171414743
2016-6-5
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DJI-Adela
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horsepowering Posted at 2016-6-3 20:56
Shipping has always been fast.  China to Maryland in 2 days.  Its on the FedEx truck right now for d ...

Good for you.
2016-6-5
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DJI-Adela
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CBMusic Posted at 2016-6-4 20:56
I don't get how DJI works.  I ordered my X5 Adapter on 04/18 and still no shipping changes.  That' ...

Hello.
May I just ask you to wait with a little more patience?
If there's any further information, we would let you know in time and process your order ASAP.

Thanks for your understanding.
2016-6-5
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isuksig98
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DJI-Adela Posted at 2016-6-6 12:39
Hello.
May I just ask you to wait with a little more patience?
If there's any further information, ...

Customers would be more than happy to wait as long as you are 100% honest with them and tell them exactly what the issues are or when you think shipping will resume. If there is an unknown delay, at the very least state when you think you'll have more information.

If your company policy is to ship to retail partners BEFORE individuals that order direct from you, state that.

The rest of the world thinks that Chinese people are liars and thieves. The kind of behavior that your company is exhibiting right now is exactly why.

Lack of transparency = lying.
2016-6-7
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LenMiddx
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isuksig98 Posted at 2016-6-7 15:21
Customers would be more than happy to wait as long as you are 100% honest with them and tell them  ...

"...The rest of the world thinks that Chinese people are liars and thieves...".

Sorry, but I somehow think that the "rest of the world" would disagree with you.

Sure, dji have marketing issues, but your comment is completely out of order.
2016-6-7
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