digdat0
lvl.4
Flight distance : 11896378 ft
Offline
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So my observation is that the right folks at DJI may not be aware of the severity problem, despite the fact that there are lots of reports here. Product engineering often looks at call center stats, the volumes, patterns, spikes and issues, not the online forums. This is because forums are free, the call center contacts have a fixed cost so it gets noticed. Usually they only take action if someone is yelling and screaming that the severity is big enough and its costing the company money. Product Engineering is usually working on the next feature, the next release and are probably more focused on new stuff and the P4 than the P3 and DJI Go issues. Bugs like this are a distraction, not a priority. Plus, its bad PR to publicly acknowledge that an issue exists.
Want a fix? Call them and report the bug. Support phone calls cost them money, and thats how information flows to Engineering usually. |
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