Sent my brand new P3P in for repairs in March, two weeks after I bought it.  I never claimed it to be a warrany issue, nor did I blame DJI for the error.  I simply crashed due to my own inexperience.  Had to call to check on it as no repair ticket number was issued to me after two weeks.  I was told it just came out of evaluation, was sent an invoice, paid the invoice. Received a Phantom 3 4K (sent in a P3P, remember?)  Sent that unit back after DJI acknowledged their error.  Received a refurbished P3P with weak transmission errors, loss of signal errors, and other issues.  Sent that back and asked where my original P3P was.  I was told they had no way to track it.  What?  When this refurb was received by DJI, they asked to verify my address, as they claimed to have "multiple addresses on file " for me.  That would be the logical place to start in tracking down my original P3P.  Now this refurbished P3P was returned with no improvement in the issues I sent it back for, plus it has something rattling around inside the shell.  I called and was told to "try it anyway."  

The response from DJI to this post speaks volumes about their Customer Service.

Sorry for your experience,justbabs. Could you provide me with your RMA/ticket number, please?

DJI-Paladin Posted at 2016-6-22 09:10
Sorry for your experience,justbabs. Could you provide me with your RMA/ticket number, please?

#274138, #304305,and #290737

justbabs Posted at 2016-6-27 07:14
#274138, #304305,and #290737

Thanks for your feedback. We will look into your case.
Edit:  Our US support told me that your unit was located and sent back. Hope this issue could be solved soon.

DJI-Paladin Posted at 2016-6-27 09:32
Thanks for your feedback. We will look into your case.
Edit:  Our US support told me that your unit ...

Let's hope so.  This has gone on for far too long.  Thank you for your assistance.

DJI-Paladin Posted at 2016-6-27 09:32
Thanks for your feedback. We will look into your case.
Edit:  Our US support told me that your unit ...

When you say, "Our US support told me that your unit was located and sent back."  Do you mean my original unit (S/N P76DCL20B26498) that was sent in March, and the one I paid for repairs on?  Or the piece of crap refurbished unit (S/N P76DCF18010693) you keep sending me?  Because what I received today was that refurbished unit, again.

There's only two acceptable solutions to this problem -   

1.  DJI can track down my original aircraft (S/N P76DCF18010693).  They said they had two shipping addresses on file for me. I bet that's where it went.  That's the preferred solution as that unit performed flawlessly, aside from my own flying inexperience.
                                                 -OR-
2.  DJI can send me a brand new P3P to replace the one I sent in, and credit me for the repair cost ($177).  
That's it, no other solution exists.  THEY lost my aircraft.  THEY need to be held accountable for their actions.

justbabs Posted at 2016-6-30 07:55
When you say, "Our US support told me that your unit was located and sent back."  Do you mean my or ...

Sorry for your experience. I have spoken to the US customer service management and they will contact you. You case has been escalated.

DJI-Paladin Posted at 2016-6-30 10:25
Sorry for your experience. I have spoken to the US customer service management and they will conta ...

Looking forward to their call.