Hopefully one of the dji moderators can help with this. I am sending my p3s back under warranty for stress cracks and it has been approved. I got a reply from someone at dji asking that it was ok that i pay shipping. I was at work out of reception most of the day and due to the time difference i wasnt able to reply for 16 hours. When i replied i got an instant reply back from post master saying it could not be delivered. I noticed the other day when i replied to someone at customer service to say thanks for your help it was also returned. So dji has a time limit in which you must reply or are then forced to go through the entire process again?

Sorry for your experience, jefferyfarrell. Could you provide me with your ticket number?Thank you.

My case no. Is CAS-172846-V1D8C9. Hopefully this can be sorted soon so I can get back to flying. Cheers

Any luck with sorting it?

jefferyfarrell Posted at 2016-6-27 09:01
Any luck with sorting it?

Thank you for your response. I'll escalate this case.

Thank you. U have just had a reply from stella

jefferyfarrell Posted at 2016-6-27 11:12
Thank you. U have just had a reply from stella

Hope your issue could be solved soon.