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Phantom 4 critically low voltage issue
1650 10 2016-6-29
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hippolyte_xu
lvl.1

United States
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It happen to me after take off for 10 sec the "critically low voltage" message shows read on top of DJI APP, then it will land itself. More detail see picture. Battery info become N/A for all after a few sec of take-off.

Could anyone help to solve the problem?

I searched online. I am in California. It is not due to cold weather I believe.
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2016-6-29
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Hello hippolyte_xu, does the same issue come up with different batteries? Does this battery become normaly after rebooting?
2016-6-29
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hippolyte_xu
lvl.1

United States
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DJI-Paladin Posted at 2016-6-29 02:22
Hello hippolyte_xu, does the same issue come up with different batteries? Does this battery become n ...

I have order a battery it will come until next Wednesday. Should we wait until that time? Do you have any other ideas of such problem?
2016-6-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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hippolyte_xu@ho Posted at 2016-6-30 07:04
I have order a battery it will come until next Wednesday. Should we wait until that time? Do you h ...

Have you tried cleaning the contacts on both the battery and the terminal? Have you tried doing a deep cycle of the battery?
2016-6-29
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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hippolyte_xu@ho Posted at 2016-6-30 07:04
I have order a battery it will come until next Wednesday. Should we wait until that time? Do you h ...

You can also follow Jamie's advice to clean the connectors and do a deep cycle for the battery. But if this issue still exists, it would be better to send it in for diagnosis.
2016-6-29
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hippolyte_xu
lvl.1

United States
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DJI-Jamie Posted at 2016-6-29 17:36
Have you tried cleaning the contacts on both the battery and the terminal? Have you tried doing a  ...

I have bought a new battery from DJI. It shows the same issue. I have a strong feeling it is not problem of battery.
2016-7-6
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hippolyte_xu
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United States
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DJI-Paladin Posted at 2016-6-29 19:17
You can also follow Jamie's advice to clean the connectors and do a deep cycle for the battery. Bu ...

I have bought a new battery from DJI. It shows the same issue. I have a strong feeling it is not problem of battery. Could you tell me the procedure to send it for diagnostic? Do you know how much will it cost?
2016-7-6
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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hippolyte_xu@ho Posted at 2016-7-7 14:56
I have bought a new battery from DJI. It shows the same issue. I have a strong feeling it is not p ...

If you want to send it in for diagnosis, please get in touch with our US tech support as below: 北美地址.JPG
2016-7-6
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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hippolyte_xu@ho Posted at 2016-7-7 14:56
I have bought a new battery from DJI. It shows the same issue. I have a strong feeling it is not p ...

We unfortunately are unable to provide a quote without the unit being inspected by a repair technician. I would also like for you to clean the contacts on the terminal as well, just to see if that alleviates the issue.
2016-7-7
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cerra003
lvl.1
United States
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I also experienced this issue with a brand new battery.  Took the battery out and put it back in later ( after using another battery first) and the first battery was fine. For now think it was a connection issue.  Will test again
2016-7-13
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Heebus
Second Officer

Canada
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Need to develope a charger that cn fix power surge/ or minor problem in the bettery kinda like what the dewalt power tool charger cn do... flip side of that, leaving battery on charger not plugged in, kinda like discharging battery, wonder if that would do anything to it
2016-7-13
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