Common sense has no place at DJI

GTA skyview

Seems Crazy But......

Ordered an Osmo with a bunch of accessories June 29, Promo for OSMO came out 3 days later for 2 free batteries and charger. Contacted them and requested they include free batteries. They sent email saying ok. Received product today (July 6th) . No free batteries and charger. Now they are saying return everything and re-order. WHAT, this is crazy. Shipping there and back, crediting visa, paperwork etc. etc. etc. How about. Just sending the batteries and charger and everyone wins? What happened to common sense?

DJI Store

Hi, GTA skyview, may I know your order number and the ticket number? Did you get in touch with onlinesales@dji.com?

GTA skyview

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GTA skyview

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GTA skyview

GTA skyview Posted at 2016-7-7 00:01
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Dear Cameron Faulds,

As per check you have purchase the Osmo and other accessories, no worry please, the two extra free batteries and a charger will come with your whole order.
You can check it once you get the package, thanks for your time.

Best Regards,
DJI online store pre-sales support team

DJI Store

GTA skyview Posted at 2016-7-7 12:02
Dear Cameron Faulds,

As per check you have purchase the Osmo and other accessories, no worry plea ...

We will review your case and update the email.

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	2016-7-6 Use props