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photos not syncing into DJI GO
2801 12 2016-7-28
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smokincigar
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Hi friends,

My photos are not syncing into the GO App. When I press the photo playback button on the RC, I receive a message "Connection error. Tap to retry".

I've tried on app version 2.8.3 and 2.8.5 on an ipad mini 2 and ipad mini 4. I appreciate any thoughts or guidance.
20160728_104459.jpg
2016-7-28
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DJI-Ken
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You have the aircraft powered on?
2016-7-28
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smokincigar
lvl.4
Canada
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DJI-Ken Posted at 2016-7-28 11:15
You have the aircraft powered on?

Yes. All powered up. I formatted the sd card prior to my flight. The phantom gives an indication of space remaining and I have no issues capturing video and photos during flight. I am shooting RAW only. Do I need to be shooting JPEG also?
2016-7-28
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DJI-Ken
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smokincigar Posted at 2016-7-28 23:53
Yes. All powered up. I formatted the sd card prior to my flight. The phantom gives an indication o ...

Try JPEG+RAW and let me know if it still will not transfer. It should work fine with JPEG
Clear the video cache as well.
2016-7-28
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smokincigar
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Canada
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DJI-Ken Posted at 2016-7-28 12:02
Try JPEG+RAW and let me know if it still will not transfer. It should work fine with JPEG
Clear th ...

Powered off/on tablet, Cleared video cache. Shot photos in JPEG, turned off WiFi, Still no luck.
2016-7-28
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DJI-Ken
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smokincigar Posted at 2016-7-29 03:18
Powered off/on tablet, Cleared video cache. Shot photos in JPEG, turned off WiFi, Still no luck.

That's strange, try deleting the app and re-installing.
I did tried and it worked fine, I tried on a P3 and P4 and am on the latest updates.
I tapped a photo, then tapped "Download original Photo", then it showed the percentage and a few seconds later it was done.
I also selected a bunch of photos and it did those as well but not in full resolution.
2016-7-28
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smokincigar
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Canada
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DJI-Ken Posted at 2016-7-28 15:49
That's strange, try deleting the app and re-installing.
I did tried and it worked fine, I tried on ...

Tried deleting the app and reinstall. *sigh...still nothing. I assume the app  cannot access the sd card for some reason?
2016-7-28
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smokincigar
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Canada
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DJI-Ken Posted at 2016-7-28 15:49
That's strange, try deleting the app and re-installing.
I did tried and it worked fine, I tried on ...

Tried deleting the app and reinstall. *sigh...still nothing. I assume the app  cannot access the sd card for some reason?
2016-7-28
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DJI-Ken
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smokincigar Posted at 2016-7-29 05:06
Tried deleting the app and reinstall. *sigh...still nothing. I assume the app  cannot access the s ...

I'm not understanding why it's not transferring. It works fine with all the aircraft I've tested on.
Have you tried a different SD card?
Also try re-linking the aircraft but I don't think it would do anything.
When reinstalling the app, you gave DJI GO all the permissions correct?
In settings on the iPad, scroll down to DJI GO and make sure "Allow DJI GO To Access" for Photos is on.
2016-7-28
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smokincigar
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DJI-Ken Posted at 2016-7-28 17:25
I'm not understanding why it's not transferring. It works fine with all the aircraft I've tested on ...

I tried another sd card. It works fine. Now I hope my week worth of footage is still available on the other card

I can see the remaining capacity decrease when I take a photo, so hoping it's just some odd issue communicating with the app.

I really appreciate all your assistance.

Cheers!
2016-7-28
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DJI-Ken
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smokincigar Posted at 2016-7-29 06:17
I tried another sd card. It works fine. Now I hope my week worth of footage is still available on t ...

WOW, I'm glad to hear it was the SD card.
If you have not formatted the SD card then all your footage will still be on the other SD card.
2016-7-28
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smokincigar
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DJI-Ken Posted at 2016-7-28 22:48
WOW, I'm glad to hear it was the SD card.
If you have not formatted the SD card then all your foot ...

Just back home from the trip. Happy to report all 40G of video/photos safe and sound on the SD card and now resting peacefully on another drive. **sigh of relief**
2016-7-30
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DJI-Ken
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smokincigar Posted at 2016-7-31 08:49
Just back home from the trip. Happy to report all 40G of video/photos safe and sound on the SD car ...

That's good to hear, I bet you feel pretty relieved.
2016-8-1
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