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914 14 2016-8-13
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taborproduction
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How would I fix this problem? Or what is it? Video works. I think it will fly, but not going to try. I can't get the firmware to update.
2016-8-13
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Alastair
Second Officer
Flight distance : 96631 ft
Canada
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Does it do that with the lens cap removed?
2016-8-13
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taborproduction
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Alastair Posted at 2016-8-14 04:18
Does it do that with the lens cap removed?

Yes it does
2016-8-13
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Alastair
Second Officer
Flight distance : 96631 ft
Canada
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Humm don't know what else to say.  Maybe the firmware update will resolve that. I also had a problem updating until I read that someone suggested to format the SD card with exfat instead of fat32.  That solution worked for me.
2016-8-13
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taborproduction
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Alastair Posted at 2016-8-14 04:33
Humm don't know what else to say.  Maybe the firmware update will resolve that. I also had a probl ...

Just a minute
2016-8-13
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taborproduction
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No. Same problem still there
2016-8-13
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taborproduction
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What is the test it does at start up? It doesn't do that.
2016-8-13
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RichJ53
Captain
Flight distance : 1773274 ft
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United States
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This looks like a failed FW update. You will need to post the hidden log file from the SD card for review. This may show the FW failed on the camera. Downgrading the FW and reinstalling the FW might fix this issue

Rich
2016-8-13
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taborproduction
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RichJ53 Posted at 2016-8-14 11:44
This looks like a failed FW update. You will need to post the hidden log file from the SD card for r ...

Hidden files are empty except one.
misc/log/osmo_fc550_cam_version
date modified 12/31/2013

I've tried all FW for it. Same result.
2016-8-14
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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taborproduction Posted at 2016-8-15 02:06
Hidden files are empty except one.
misc/log/osmo_fc550_cam_version
date modified 12/31/2013

To clarify, did this happen after a firmware update, a hard landing or is this happening right out of the box? Have you ensured that the gimbal is properly secured to the vibration board?
2016-8-14
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RichJ53
Captain
Flight distance : 1773274 ft
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United States
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taborproduction Posted at 2016-8-14 11:06
Hidden files are empty except one.
misc/log/osmo_fc550_cam_version
date modified 12/31/2013

I am wondering if we overlooked the simple stuff?  Okay, can I ask a dumb question. Did you remove the .BIN file from the FW zip folder and place this .BIN file on a freshly formatted SD card? When you power up the Inspire with the .BIN file in the camera, can you hear the beeps while it reads the FW?

It seems strange that you would not get the Inspire to engage the FW file at all.

Just trying to understand and help
Rich
2016-8-14
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tcchow.g.m
Second Officer
Flight distance : 9647812 ft
Hong Kong
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Undo that X5 and reinstall again.
2016-8-14
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taborproduction
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RichJ53 Posted at 2016-8-15 05:23
I am wondering if we overlooked the simple stuff?  Okay, can I ask a dumb question. Did you remove ...

Fresh format, yes on the BIN file. Tried different cards, formats, versions. Cant get it to do anything. It acts the same with or without a card. Except with a card the light is green.
2016-8-15
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taborproduction
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My second, brand new........ Returning of a refund. Maybe third times a charm?
2016-8-15
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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taborproduction Posted at 2016-8-15 23:31
My second, brand new........ Returning of a refund. Maybe third times a charm?

Good to hear you're able to get this addressed, please keep us posted.
2016-8-17
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