Battery Error in Sport Mode
933 7 2016-8-31
Uploading and Loding Picture ...(0/1)
o(^-^)o
turbojoe69
lvl.1

United States
Offline

I received a battery error twice " Damaged Cell " while flying in Sport Mode with the battery below 50%. It doesn't effect the flight. No RTH...  was able to fly home with the flashing Battery Error. Battery % read the whole time. I didn't think to screen shot. Don't know Apple...  
Thoughts,
Cell #4 resting is .03 volts below the rest. It is .08 Volts below the rest under load. i have discharged and recharged. It has been charged 13 times. Seems pretty normal to me ?? I haven't monitored the voltage yet but think it sets when 1 cell gets .1 volt below another. This is also normal with RC Boats. Large Amp Draw.
I have never set this error in P Mode.
Weak cell in battery or normal high amp draw when battery is low on charge ???





2016-8-31
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Hello turbojoe69 ,could you please provide a screenshot of the battery page.I'll help to check it.
Please follow the method to capture a screenshot:
Hold down the Sleep/Wake and Home buttons at the same time and release them. You should hear a camera shutter sound and see a white screen indicating the screenshot was taken.
2016-8-31
Use props
turbojoe69
lvl.1

United States
Offline

[img]https://forum11.djicdn.com/data/attachment/forum/%5BURL=http://s284.photobucket.com/user/joeo69/media/IMG_00021_zpsxal3vq1j.png.html%5D[/URL][img]https://forum11.djicdn.com/data/attachment/forum/%5BURL=http://s284.photobucket.com/user/joeo69/media/IMG_00011_zpsm9eoeovt.png.html%5D
2016-9-1
Use props
turbojoe69
lvl.1

United States
Offline

The second time i had the battery error i was flying Litchi. It gave the detail that it was cell #4. I have never seen it more than .08 volts low in flight.
2016-9-1
Use props
turbojoe69
lvl.1

United States
Offline

DJI support wait time was very short, unfortunately the person answering it knew zero about R/C anything. No diagnostic questions at all. Must be training new help..
Best Buy stepped up and handled the situation outside of the 14 days. There tech at least knew what a LiPo battery was and about cell balance. 99% sure it was just a flaky cell. They replaced the whole bird.
No hate toward DJI, your birds rock !!!  Customer support is always going to be a work in progress. I just hope the service techs have a bit more experience. (:

2016-9-2
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

turbojoe69 Posted at 2016-9-3 04:50
DJI support wait time was very short, unfortunately the person answering it knew zero about R/C anyt ...

I'm glad to hear you were able to get the issue addressed.
2016-9-2
Use props
turbojoe69
lvl.1

United States
Offline

10 Flights on the new bird, am happy to report no issue at all in Sport mode, even with the battery below 50%
2016-9-7
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

turbojoe69 Posted at 2016-9-8 06:19
10 Flights on the new bird, am happy to report no issue at all in Sport mode, even with the battery  ...

Good to hear, thank you for the update.
2016-9-7
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules