hi, i have an issue about gimbal movement and i think something happened to the gimbal cable due to an accident.
i have ticket number 288126 i need help from dji rep to monitor the ticket because i need immediate answer whether the issue cause by the pilot or the drone.
so i can make decision what to do next, i'm using my drone to earn money and i have to fix it asap or i lose more money..

please i need dji rep to escalate my case thank you

Hello tyanz85, our email support team have already replied your email.Please check it.

DJI Mindy Posted at 2016-9-13 17:04
Hello tyanz85, our email support team have already replied your email.Please check it.

Thank you mindy, i have reply the email just now.
i cant find my invoice can i provide any other thing as proof of purchase ?

bastian bass Posted at 2016-9-14 10:14
Thank you mindy, i have reply the email just now.
i cant find my invoice can i provide any other t ...

Hello Bastian, please provide other proof of purchase if convenient, and reply e-mail with an attachment.

DJI Natalia Posted at 2016-9-14 14:11
Hello Bastian, please provide other proof of purchase if convenient, and reply e-mail with an atta ...

i have reply the email with invoice attached

bastian bass Posted at 2016-9-14 15:37
i have reply the email with invoice attached

It looks like you have solid communication going with the Support team. You should be good to go.