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Delivery for Osmo+
1846 12 2016-10-7
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Bartone
lvl.4
Flight distance : 53458 ft
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Ordered mid-September, nothing yet. I got onto the chat line yesterday ranting a bit - to my surprise I was told that my order was shipping that day (yesterday). Indeed, later yesterday i got an email that was titled Order Shipment Notice. OK! Except when I read the small print, it was the standard '...due to the large demand, shipment will be delayed...' No idea of a ship date, though the credit card was charged. With the posts regarding focus problems, I'm wondering if shipments are on hold until that bug is fixed. Any ideas? Anyone receive a delivery in the last week or so? DJI, what the hell are you DOING?
2016-10-7
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DJI-Thor
Administrator
Flight distance : 13602 ft
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We're very sorry about it. The focus issue will be solved through firmware upgrade.

Can you click "Reply" and tell me your order number? I'll check it for you. Again, very sorry.
2016-10-7
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Vertical.Creati
lvl.3
United States
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DJI-Thor Posted at 2016-10-8 02:52
We're very sorry about it. The focus issue will be solved through firmware upgrade.

Can you click " ...

DJI- Thor, while you are at it: 001196206243
2016-10-8
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Bartone
lvl.4
Flight distance : 53458 ft
United States
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DJI-Thor Posted at 2016-10-7 23:52
We're very sorry about it. The focus issue will be solved through firmware upgrade.

Can you click " ...

001196476879
2016-10-10
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DJI Store
DJI team

Hong Kong
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Bartone, We are sorry for the confusion caused.  Yes. The store agent did tell you that. But it is the estimated shipping date. That means the order will be shipped out by that day if everything goes smoothly. But we are experiencing unprecedented demand, thus the shipment was delayed.We are pushing related departments, factory, warehouse, logistics colleagues to arrange shipment as soon as possible. We sincerely apologize for the unhappy experience.
2016-10-10
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DJI Store
DJI team

Hong Kong
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Vertical.Creati Posted at 2016-10-8 21:07
DJI- Thor, while you are at it: 001196206243

Vertical.Creati, sorry for the waiting time. Your case is quite the same as Bartone's.  The latest news is for orders placed before 2nd Oct, it is arranged to be shipped out by the end of this week. Sincerely apologize again.
2016-10-10
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HellFire77
lvl.3
Flight distance : 390863 ft
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Canada
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DJI-Thor Posted at 2016-10-8 14:52
We're very sorry about it. The focus issue will be solved through firmware upgrade.

Can you click " ...

DJI-Thor can you elaborate on what focus issues will be fixed with this upcoming firmware upgrade?
2016-10-10
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dennish
lvl.4
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United States
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HellFire77 Posted at 2016-10-11 11:20
DJI-Thor can you elaborate on what focus issues will be fixed with this upcoming firmware upgrade? ...

Haha - yeah I guess it is better to accidentally mention it here since DJI won't reply in the Focus threads.  Another email to DJI and I get:

Thank you for contacting DJI Technical Support.

DJI is continuously working on the improvement of the firmware to fix issue of the unit.

If you encountered any issue with regard to autofocus and image quality.
Please send us a sample photo or video that shows this issue.

Thank you and have a good day!

My question was are they aware of it and working on a fix.  I guess I will send even more samples.  I don't know what to say anymore HellFire 77 :-)
2016-10-10
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HellFire77
lvl.3
Flight distance : 390863 ft
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Canada
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dennish Posted at 2016-10-11 11:27
Haha - yeah I guess it is better to accidentally mention it here since DJI won't reply in the Focus ...

Bump

Any more information about or when the focus fix firmware is coming?
2016-10-18
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DJI-Thor
Administrator
Flight distance : 13602 ft
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HellFire77 Posted at 2016-10-19 02:17
Bump

Any more information about or when the focus fix firmware is coming?

There will be one firmware update in a few days that can fix part of the focus issue.
2016-10-19
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d.tomasi
lvl.3
Flight distance : 15968 ft
Brazil
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Thor, that firmware will fix the "drift" when shooting long exposure photos?
2016-10-19
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DJI-Thor
Administrator
Flight distance : 13602 ft
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d.tomasi Posted at 2016-10-19 19:25
Thor, that firmware will fix the "drift" when shooting long exposure photos?

No, it will improve focus and other things
2016-10-20
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d.tomasi
lvl.3
Flight distance : 15968 ft
Brazil
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Then are you making false statement and false advertising? Or its just a bug?

You are selling this:

Long Exposure

Take long exposure shots with absolute crispness and sharpness, even without a tripod.
The stabilization system in the Osmo+ keeps the camera totally still so you can freehand capture long exposures.
2016-10-20
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