Gimbal only works for 30 seconds.
1152 7 2016-10-7
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OIZ4mXgaXaB8
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Had a crash and everything seemed to be alright the gimble goes through the boot up cycle however after about 30 seconds I can no longer control the gimble.  Can anyone give me any insight into how to fix this problem.  
2016-10-7
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DJI Natalia
Administrator
Flight distance : 318 ft

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Hello OIZ4mXgaXaB8, really sorry to hear about your crash. If the gimbal cannot be controlled again, it's better to get it evaluated and fixed by DJI authorized repair center, please feel free to contact our tech support for further help. You could send e-mail to support.us@dji.com firstly.
2016-10-8
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Donnie
First Officer
Flight distance : 3636782 ft
United States
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Did any dirt or debris get in the plural spaces of the Gimbal Motors, you could take a little compressed air and try to blow it out.  More than likely will need to go in , the gimbal motors were probably over extended and something broke internally.

Be sure to do a gimabal calibration as well, cant hurt and at least worth a try.

You may have to do Like DJI Natalia advise's , I would swear her Picture  looks alot like Scarlet JoHansen ......

donnie
2016-10-8
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OIZ4mXgaXaB8
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United States
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Donnie Posted at 2016-10-8 07:58
Did any dirt or debris get in the plural spaces of the Gimbal Motors, you could take a little compre ...

Hi

No dirt, and re-calibrating did not work, I think you are right about the motor.  It will probably be cheaper to buy a new one rather than pay for repairs.

Thanks allot for the input!
2016-10-10
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OIZ4mXgaXaB8
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United States
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DJI Natalia Posted at 2016-10-8 04:33
Hello OIZ4mXgaXaB8, really sorry to hear about your crash. If the gimbal cannot be controlled again, ...

From what I can tell the motor is not functioning.  Would it be cheaper to have it fixed or to buy a new one?
2016-10-10
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DJI Natalia
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Flight distance : 318 ft

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OIZ4mXgaXaB8 Posted at 2016-10-11 09:10
From what I can tell the motor is not functioning.  Would it be cheaper to have it fixed or to buy ...

It's recommended to get it evaluated firstly by DJI authorized repair center, we'd help you deal with the case properly.
2016-10-10
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Donnie
First Officer
Flight distance : 3636782 ft
United States
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OIZ4mXgaXaB8 Posted at 2016-10-10 20:10
From what I can tell the motor is not functioning.  Would it be cheaper to have it fixed or to buy ...

I would send it in and ask for a repair estimate, if the repair estimate  is over 200 dollars then I would just buy a new one.  E bay sometimes has them for sale from members who update to the X5 or other reason for reasonable prices.

Good luck

donnie
2016-10-11
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DJI-Jamie
DJI Team
Flight distance : 112405 ft
United States
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I would concur to at least get the evaluated before just buying another one.
2016-10-11
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