Hi,Yesterday I received my brand new OSMO + form DJI ... and it was dead ... Dead on arrival ... gimbal does not turn on/move.
Come on DJI ... you can do this better. How complicate is it to do final QA on your products.
Actually I am angry now because I am going on PTO in few days and I wanted to take it with me ...

And support is also slow ... no feedback so far from them

Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back already? may i have your case number or ticket number? we'll help you look into it.

Did you removed the protection on the battery?

And unlock de gimbal?

DJI Natalia Posted at 2016-10-18 17:37
Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back a ...

I contacted support (287696) but nobody came back to me so far - that was yesterday

d.tomasi Posted at 2016-10-18 19:43
Did you removed the protection on the battery?

I changed from my old OSMO to OSMO + ... so I made it already once
When I try to activate it say's "invalid device"

erhard Posted at 2016-10-18 19:49
I changed from my old OSMO to OSMO + ... so I made it already once
When I try to activate it sa ...

... Battery is charged ... the handle is working but not the gimbal

DJI Natalia Posted at 2016-10-18 17:37
Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back a ...

this is realy a joke ... 24 hours and no reply from support ...

Hi Erhard, i have escalated the ticket 287696, which is the case of last month.
You sent e-mail to support.eu@dji.com, right? may i know your e-mail address, please?
Really sorry for the inconvenience caused.