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Quality Assurance ? Dead OSMO+ ..
911 8 2016-10-18
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erhard
lvl.4
Flight distance : 78665 ft
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Hi,Yesterday I received my brand new OSMO + form DJI ... and it was dead ... Dead on arrival ... gimbal does not turn on/move.
Come on DJI ... you can do this better. How complicate is it to do final QA on your products.
Actually I am angry now because I am going on PTO in few days and I wanted to take it with me ...

And support is also slow ... no feedback so far from them

2016-10-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back already? may i have your case number or ticket number? we'll help you look into it.
2016-10-18
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d.tomasi
lvl.4
Flight distance : 15968 ft
Brazil
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Did you removed the protection on the battery?
2016-10-18
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d.tomasi
lvl.4
Flight distance : 15968 ft
Brazil
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And unlock de gimbal?
2016-10-18
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erhard
lvl.4
Flight distance : 78665 ft
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DJI Natalia Posted at 2016-10-18 17:37
Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back a ...

I contacted support (287696) but nobody came back to me so far - that was yesterday
2016-10-18
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erhard
lvl.4
Flight distance : 78665 ft
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d.tomasi Posted at 2016-10-18 19:43
Did you removed the protection on the battery?

I changed from my old OSMO to OSMO + ... so I made it already once
When I try to activate it say's "invalid device"
2016-10-18
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erhard
lvl.4
Flight distance : 78665 ft
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erhard Posted at 2016-10-18 19:49
I changed from my old OSMO to OSMO + ... so I made it already once
When I try to activate it sa ...

... Battery is charged ... the handle is working but not the gimbal
2016-10-18
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erhard
lvl.4
Flight distance : 78665 ft
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DJI Natalia Posted at 2016-10-18 17:37
Hi Erhard, we feel so sorry for the trouble.
You have contacted our tech support and sent it back a ...

this is realy a joke ... 24 hours and no reply from support ...
2016-10-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hi Erhard, i have escalated the ticket 287696, which is the case of last month.
You sent e-mail to support.eu@dji.com, right? may i know your e-mail address, please?
Really sorry for the inconvenience caused.
2016-10-19
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