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Alright just about at the end of my rope
861 11 2016-11-1
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smstagar15
lvl.3

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I send this drone replacement in after they replaced mine because it doesn't send video back....This is what I get today????
The drone wouldnt send back video, so I sent it right back to them....THIS IS ALL WARRANTY
Customer:*************
Case No:CAS-************
DJI Care Balance:
Quote Date: 11-01-16
Remarks:


ItemQuantityUnit Price(USD)Total Price(USD)
Phantom4 right landing gear component110.0010.00
Phantom4 left landing gear component110.0010.00
Phantom 4 gimbal camera1379.00379.00
Service Charge165.00/H65.00
Freight:

0.00
Total Amount:

464.00
DJI Care deduction:

0.00
Total Payment:

0.00


Please make sure the Case No. is included in your Payment Information when completing your transaction.


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2016-11-1
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spalding1968
lvl.3
Flight distance : 315584 ft
United Kingdom
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Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total Amount 464.00' ? only asking cos im having mine assessed atm.
2016-11-1
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smstagar15
lvl.3

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spalding1968 Posted at 2016-11-2 03:03
Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total ...

That I have to pay! There wasn't anything wrong with it other than the video...I just got it back and flew it once
2016-11-1
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smstagar15
lvl.3

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spalding1968 Posted at 2016-11-2 03:03
Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total ...

Basically they sent me a broke drone is what I'm trying to say
2016-11-1
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spalding1968
lvl.3
Flight distance : 315584 ft
United Kingdom
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Thats bad juju mate. Hope you can get things sorted.
2016-11-1
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Mabou2
First Officer
Flight distance : 811257 ft
  • >>>
United States
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sounds like a mistake to me on the part of DJI.  I bet they will make it right for you.
2016-11-1
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hallmark007
Captain
Flight distance : 9748645 ft
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Ireland
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Did you give a written explanation of what was wrong with it?

I would get on to a mod here give them your case number, sometime repair only seem to speak mod language, I speak from experience here, although European.
2016-11-1
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smstagar15
lvl.3

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hallmark007 Posted at 2016-11-2 04:40
Did you give a written explanation of what was wrong with it?

I would get on to a mod here give the ...

yes absolutely....
2016-11-1
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smstagar15
lvl.3

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DJI KEN!!!! Need your help here....
Customer:        Shannon Muse
Case No:        CAS-285493-W5H8X5
2016-11-1
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DJI Natalia
Administrator
Flight distance : 318 ft

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smstagar15 Posted at 2016-11-2 06:12
DJI KEN!!!! Need your help here....
Customer:        Shannon Muse
Case No:        CAS-285493-W5H8X5

Thanks for bringing this to our attention, we'll help you escalate it.
2016-11-1
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DJI Natalia
Administrator
Flight distance : 318 ft

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I've double checked the case for you, "Total Payment 0:00" means it's free of charge for warranty, please do not worry about it, hope you will receive it soon and everything will go well.
2016-11-1
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ShannonGTO
lvl.3

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got it thanks....seems to work fine..Just took it up for about 2 mins....Only problem now is it won't load the new firmware...It loads the one from a month ago fine but not the new one..
2016-11-9
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