Hi Natalia,
often you say: "would you please sync your flight records through DJI GO? then provide us the info including your account username, and the time it happened.
We will help you analyze the data."
what you mean ? how can i do it through dji go?
when done, you can read flight log ? can i too ?
Here is the tutorial to sync it through APP, if you could provide the flight logs as well, that well be better. After you sync it to "cloud" successfully, we will sync it on our end through the account username you provided.
We have data analysts to help you evaluate the data, then contact you with the details.