AlexMavic
lvl.1
Bulgaria
Offline
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I ordered Mavic Pro a few weeks ago. Today I've got a message from DHL that the drone is in the customs waiting to be released.
To my surprise when I got to release it I was asked to pay VAT and duty taxes - 400 EUR in total.
I am from Bulgaria, ordered DJI Mavic Pro + Fly More Combo (for 1499 EUR) from DJI Netherlands via wire transfer (online). I don't understand why:
1. There is no warning where the product will come from - Hong Kong/China?
2. Why is there no disclaimer that there are additional charges?
3. Since Netherlands and Bulgaria are both in EU - the VAT must be included when I purchased the product, why am I being charged twice for VAT?
Is there anyone else in this situation? I am still waiting on a reply from DJI, hopefully this will get resolved.
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