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Firmware v01.02.0602 "Update Failed"
1661 7 2016-11-23
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u2gt
lvl.1
United States
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I can't get the latest firmware to update.  I tried with my iPad a few times and then with my Mac Pro and the Assistant software.  Battery is fully charged.  I keep getting "Update Failed."  I've never had trouble updating the firmware.  Anyone have any suggestions?  
2016-11-23
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fansa84fe8a4
First Officer
Flight distance : 3 ft
United States
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Is this a P4 and are you removing the SD card in it?  I took mine out and it worked fine. Then I restarted the P4 and RC both and put the SD card back in afterwards and reformatted the card then.  I did it through the Assistant 2 v1.0.7 also.
2016-11-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Did you install the latest version of the DJI Assistant?
Could you please try with an windows PC or another mobile device if convenient?
We want to rule out if it's an issue with the mobile device or aircraft itself.
2016-11-23
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bbalser
lvl.1
Flight distance : 109872 ft
United States
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I have the same problem, on a Mac.  Tried 3 different Macs, tried from my brand new iPad.  Nothing works.  Does the "download" just fine, then goes to update an sticks on "0%" and never progresses.  I'm a retired IT engineer, I can assure you it isn't the computer or the tablet.  It's the software.  When can Mac owners expect and updated Assistant app that actually works?
2016-11-24
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reidmcnulty
lvl.1
United States
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DJI Mindy Posted at 2016-11-23 22:55
Did you install the latest version of the DJI Assistant?
Could you please try with an windows PC or another mobile device if convenient?
We want to rule out if it's an issue with the mobile device or aircraft itself.

Is there a solution to this? I'm getting the same error.
2017-3-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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reidmcnulty Posted at 2017-3-12 14:47
Is there a solution to this? I'm getting the same error.

Could you please clarify your Phantom model?
And did you install the latest version of the DJI Assistant?
2017-3-12
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Callatis
Second Officer
Flight distance : 511112 ft
Canada
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I had no issues updating the firmware using the DJI Assistant 2
2017-3-14
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fans9498af6d
New
United States
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I'm having the same issue on a mac using the latest version of Assistant 2. No fixes for this?
2017-4-12
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