http://www.techtimes.com/article ... ma-drone-owners.htm


For you guys that switch to the dark side. Nice gusture

very professional company

Nice touch, hope they get the karma back out there...

Very Nice..

It's already been posted in this forum several times.
I think the free camera offer is to entice the purchasers to return the Karma as it's potential to cause harm as the motors shut off during flight on a bunch of the units.
I know some people who purchased the Karma and they were not planning on returning it thinking this version may be a collectors item someday.
Two of the people I know sent it back wanting the camera, and 2 are keeping it.

Gopro OMG!!!

DJI-Ken Posted at 2016-11-23 14:30
It's already been posted in this forum several times.
I think the free camera offer is to entice the ...

lol collectors item...

Where can I buy a Karma now?! I want the camera.

Wish I had bought one at Bestbuy before they yanked all the Karmas

DJI-Ken Posted at 2016-11-24 06:30
It's already been posted in this forum several times.
I think the free camera offer is to entice the ...

My bad,
I just wanted to express what  Exceptional Service looks like. No Pun intended

I waited a long time for the Karma, but it paled in comparison to the Mavic. So, I bought the Mavic. It takes a great product and great customer service for a company to thrive.  GoPro knows how to treat their customers.  I hope they make a come back with a drone better than the Mavic so I can bail on DJI.

Wait . . .a full refund on everything including the accessories and they give you a $400 camera!!!!!!

Come again?!?!?!

Think that just created some customer loyalty?

I dunno, i'm not keen on how they keep their customers informed, compensate them and make them feel appreciated ... it just doesnt feel right.

I bet they even have the cheek to have a good chat service too ... !!

Hmm, I thought the issue with the karma was that the battery would come lose from the connector.  Wonder if you can just ducttape the sucker in and call it good?
  Free camera is a good deal though!

DJI, take note. This is what good customer service looks like when you mess up.

DJI learn how to treat your customers!!!

Btw. Thank you for ruin biggest trip in my life...

I hope for some new company that will bring you down...

barts Posted at 2016-11-24 06:37
DJI learn how to treat your customers!!!

Btw. Thank you for ruin biggest trip in my life...

With a comment like that you're bound to get a free Mavic.

Doesn't matter why they doing it but from customer point of view, its a great thing done by a company. Way to Go 'pro'

Now thats what you call customer service.

Massive hats off to GoPro on this one.
First to admit I was not interested in the Karma the slightest, even before the Mavic's announcement, however, how GoPro treats their customers is something that I really wish would be noted by DJI.
We have a company that:
a) Admitted their produced wasn't up to scratch
b) Contacted customers, offered full refunds (COMMUNICATION)
c) Offered a rather expensive 'gift' for the muck around of customers.

It is clear they're doing it from a business perspective, trying to keep their customers around, however, I am sure they're not naive and acknowledge that many of the new Hero 5 owners will on sell their gift.
I am not asking for anything more then some form of communication from DJI RE my Mavic that was purchased and paid for in full over 6 weeks ago, its starting to become a legitimate joke.
I also want to pre order the P4P, however how DJI treat not only new customers, but loyal and repeat customers is disgusting - and has me thinking twice on this pre order.
I am not on here to rant, their products are second to none.
It just wouldn't hurt to give something back to customers that spend thousands and thousands annually - it really isn't that hard to write an email.

They are also refunding for the accessories? Wonder why's that. This tells me they are not planning to come back with the Karma, at least one that will still be able to use the accessories. They will come out with a smaller, more compatible to the Mavic, Karma.

Karma drone did not work but guess what, with that type of customer service if they start making drones and they work I will purchase one. Customer Service is so important!

Well Done GoPro!

I honestly don't see GoPro coming back into the drone market at all, they had 2 years of development on the Karma and managed to release it with a fundamental design flaw forcing a total recall and refund of the whole package.
Over the years there have been many "DJI Killer" drones announced, some even made it into the wild, but none have come anywhere near competing with the DJI range.
It seems that DJI bashing is all the rage these days, but the reality is they are the world leaders in their field and continue to push the technology further ahead of the competition with every release.
Having said all that, now where is my Mavic ?

Yes, they have great customer service, but nobody is looking at another aspect of this...  Their drones were faulty and falling out of the sky.  They needed to make sure there were none out in the wild to help avoid any potential lawsuits (and very bad press).

GoPro actually delivered 2500 Karma drones within just 2 weeks, before they had to make the recall.
I wonder if DJI have delivered that amount of Mavic's yet?

That would be nice if DJI made thats announcement of how many units they have sold.  We know thats a pipe dream.......

DJI would be well served as I myself am a first time customer and am waiting for them to service my issues.  Still on the fence as this is my first purchase of a drone and with DJI.  Nice thing is Apple has the holiday return period.  More than enough time to return mine if my issues aren't addressed.  It's a neat drone.  But loose props and a lentgthy wait after the dust and camera issues, somewhat frustrating.  And when calling their customer service number, I'm dicnnected on immediately before even saying anything to a rep and having to wait in line again.  Pretty frustrating for a $1,000 purchase.  

If only we could somehow combine the great customer service of GoPro with the great tech of DJI...

That said, with GoPro's recent issues... wouldn't be wholly surprising if they got an enticing buyout offer from someone like a DJI or other Chinese conglomerate. I kinda hope not as I don't think their good customer service would survive any acquisition.

And the outcome of their lack of research ?

http://www.bbc.co.uk/news/technology-38161918

Makes you wonder when they'll come crawling back to DJI with their tail between the legs.

Mooney Posted at 2016-11-30 20:42
Makes you wonder when they'll come crawling back to DJI with their tail between the legs.

Unlikely to happen. Probably going to focus more on camera tech in the future as the article states, "core businesses"