Wifi Issue
998 11 2016-11-29
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fans6624feff
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Brazil
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Hello.

I have a P3 STD.

I connect to wifi, I enter in the app.

Works fine but in 5sec frezze and auto disconnet. Already tried with many devices ... (samsung s4, s5 and galaxy tab s)

Any help?


2016-11-29
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DJI Natalia
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Flight distance : 318 ft

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May I know what's the APP version you have installed?
You mean the APP will freeze and WiFi auto disconnects in 5 seconds, right?
Please check your WiFi list about the signal strength for networks around since it's easy to be affected.
2016-11-29
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ed_drone
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Netherlands
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Throw away all your existing Wifi networks in your device (iPad/Android phone) and reconnect to the Phantom. It should be ok. I had the same problem as it tried to connect to another preferred Wifi network and abandoned the Phantom Wifi network. After successful connect, try adding one or more other networks, first without auto-connect. The problem was solved at my end this way.
2016-11-30
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Guigaaa
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Brazil
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DJI Natalia Posted at 2016-11-30 15:58
May I know what's the APP version you have installed?
You mean the APP will freeze and WiFi auto di ...

Sorry. Only the app disconnect from the aircraft. The wifi connetion still connected ...
2016-11-30
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Betamace
Second Officer
Flight distance : 2133 ft
United States
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Guigaaa Posted at 2016-12-1 05:07
Sorry. Only the app disconnect from the aircraft. The wifi connetion still connected ...

The app does not connect directly to the AC. The RC has to time out a missing wifi signal before it reports a loss of signal to the app.  Could just be a loose connection in the RC.
ed_drone is correct, to insure your mobile device does not switch to any wrong wifi source, (eg, "Saved") connections, select the Phantom's wifi as the "prefered" connection.

2016-11-30
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Guigaaa
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Brazil
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Betamace Posted at 2016-12-1 07:07
The app does not connect directly to the AC. The RC has to time out a missing wifi signal before it ...

My friend.
When the app frezee and disconnect the RC turn on a red light. Sorry about my english. I'm Brazilian.
2016-11-30
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Guigaaa
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Brazil
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Guigaaa Posted at 2016-12-1 09:42
My friend.
When the app frezee and disconnect the RC turn on a red light. Sorry about my english. ...

But I still have control of aircraft.
2016-11-30
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DJI Natalia
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Guigaaa Posted at 2016-12-1 09:58
But I still have control of aircraft.

How long you have owned it? It's fine before?
Please try to re-link your aircraft and remote, and change another mobile device with a different brand as Samsung.
Have you tried to delete the APP and re-install it? your Samsung is up to date as well, right?
2016-11-30
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Guigaaa
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Brazil
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DJI Natalia Posted at 2016-12-1 15:05
How long you have owned it? It's fine before?
Please try to re-link your aircraft and remote, and  ...

well just one week ... probably already crashed.

I discovered the gimbal, mainboard and camera are overheating.

If i put a ventilator in front the aircraft all works fine!!

Tried 5 times!! for 10 - 20 min

Something are damaged!!

Is it normal a noise coming from the gimbal?

2016-12-1
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DJI Natalia
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Guigaaa Posted at 2016-12-2 01:49
well just one week ... probably already crashed.

I discovered the gimbal, mainboard and camera ar ...

That's normal, there will be a error message popping out on the APP screen if it's really overheating, please do not worry about it.
To confirm, you can connect the WiFi and it does not freeze again, right?
2016-12-1
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Guigaaa
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Brazil
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DJI Natalia Posted at 2016-12-2 14:27
That's normal, there will be a error message popping out on the APP screen if it's really overheat ...

No, still freezing and disconnecting. I will make a video and upload on Youtube. One moment.
2016-12-2
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DJI Natalia
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Guigaaa Posted at 2016-12-2 21:59
No, still freezing and disconnecting. I will make a video and upload on Youtube. One moment.

For different brand mobile devices, you have the same case?
Please provide us the video link here, thanks.
2016-12-4
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