Problems getting set up PLEASE HELP
1797 14 2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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I am a loyal apple user but i bought a galaxy s tab for the inspire due to the issues with apple please see below

hi I cant get the pilot app to show the vision from camera in inspire 1. I also cant get the new firmware i have put in the sd card in the camera as described to show up in the app as it says it will. I can get the travel mode to change and i can control the gimbal but cant see any vision and it says its disconnected constantly at the top of the app.



It just keeps saying disconnected at the top of the screen i have green lifght on r/c and can control the gimbal with it but no vision and the r/c icon says no coverage.
2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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Does anyone know a phone number in australia or anywhere i can call??
2015-2-10
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dundee
First Officer
Flight distance : 33550 ft

Thailand
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same here. Works with my Galaxy but not with my Ipad Air. (Disconnected)
2015-2-10
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Gasman
lvl.1

United States
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Same here.  Took forever to just get my controller to finally link up.  Now,  they are connected but still can't  get app to work.  I can also control the gimbal but that's it.  I did the USB debugging and that hasn't helped anything.  Very frustrating.  Thought this thing was out of the box ready.  Disappointing that customer service has been less than helpful as well.  
2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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dundee Posted at 2015-2-10 22:05
same here. Works with my Galaxy but not with my Ipad Air. (Disconnected)

i cant get it to work with the galaxy!!! Someone pls help!!
2015-2-10
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steve2909
lvl.2

Australia
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I had the same problem as you and on the initial set up and had to remove the gimbal a few times to finally get the image up and running on the tablet. One thing I noticed was that the rubber gasket on the bottom of the gimbal was not flat and was a little bit raised. So after flattening the gasket out it worked fine and haven't had a problem since. I suspect it wasn't allowing the connectors to push together correctly or firmly enough. I also cleaned the connectors a bit with a small eraser to ensure they were clean. There are a few threads on here which detail how to make the fit more snugly.
2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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This is soooooo frustrating. Spoke to a friend with an inspire and he said i have to update firmware but when i put it on the sd card and pop into the gimbal nothing happens in the app!!!! anyone else having this problem???
2015-2-10
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steve2909
lvl.2

Australia
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If you want to speak with an authorised DJI dealer in Australia about your problem these guys in Sydney are very helpful and should be able to provide advice over the phone. Good luck.

http://www.riseaboveaerials.com.au/
2015-2-10
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Fencinales
lvl.1

Colombia
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the angus Posted at 2015-2-11 10:09
This is soooooo frustrating. Spoke to a friend with an inspire and he said i have to update firmware ...

It happened to me. However the aircraft was actually updating the firmware inspite that the App was not showing it. After 25 min the gimbal stopped making noises and the App signal that firmware was latest version. Having flying with no problems ever since
2015-2-10
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Jorgehlopezc
lvl.3
Flight distance : 4957293 ft
Colombia
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Fencinales Posted at 2015-2-11 10:41
It happened to me. However the aircraft was actually updating the firmware inspite that the App wa ...

I recomend you install IOS versión in your IPAD AIR. I have one and I´ve flown more than 100 flights perfectly.

http://youtu.be/uWTMO4SLW-s
2015-2-10
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Jorgehlopezc
lvl.3
Flight distance : 4957293 ft
Colombia
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Fencinales Posted at 2015-2-11 10:41
It happened to me. However the aircraft was actually updating the firmware inspite that the App wa ...

I recomend you install IOS versión in your IPAD AIR. I have one and I´ve flown more than 100 flights perfectly.

http://youtu.be/uWTMO4SLW-s
2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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Jorgehlopezc Posted at 2015-2-11 11:29
I recomend you install IOS versión in your IPAD AIR. I have one and I´ve flown more than 100 fli ...

Thanks i will try that but the link for the IOS version donesnt work anymore!!! Can anyone tell me where to go to get it???
2015-2-10
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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the angus Posted at 2015-2-11 15:57
Thanks i will try that but the link for the IOS version donesnt work anymore!!! Can anyone tell me ...

its ok i found a download. I'll try it on ios.
2015-2-11
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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Ok so i downloaded the IOS version and it worked!!! i have vision and all the telemetry etc!! thank GOD BUT i bought a Samsung because the IOS version is not official and may be dangerous and now i find the samsung doesnt work but the IOS illegal version does work!!!

I cant believe this shit!
2015-2-11
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the angus
lvl.1
Flight distance : 44764 ft
Australia
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WOOOOHOOOOO the apple app is out!!! but its just my luck now i'm stuck with an android device! i dont care though i'm so glad the ios app is out!!
2015-2-11
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