fansa10d16a7
lvl.3
Flight distance : 222244 ft
United States
Offline
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Ken,
I am desparately trying to wrap my head around your company's return policy for my BRAND NEW Mavic whose gimbal was defective when it was shipped to me. I've got the wavy lines, etc.
I (along with many others) waited THREE MONTHS to get this thing. It shows up completely unusable. I go absolute through hell trying to communicate through newegg's "Email Seller" to get it replaced (newegg strips all attachments and email address then they act as an intermediary).
Finally today, I get hold of a very nice person on your support chat site. Everything was going great.... showed her a video of the problem... said yes it's defective, etc...... up until I'm told it will take TWO WEEKS to send me another one. REALLY???? TWO WEEKS????? To replace a DEFECTIVE, UNUSABLE product? TWO WEEKS????? And that doesn't count the fact that they only send me a GROUND FedEx label and I'm sure they'll send it GROUND back to me. So that really a means a MONTH .... a freaking MONTH until I get to use my $1300 aircraft ....
I then asked her if I had crashed my drone through negligence how long would it take..... take a wild guess what the answer was.... TWO WEEKS (not including shipping).
Who decided the time to send a new unit was the same regardless of whether a defective, UNUSABLE product was sent or someone was negligent and crashed the unit?!?!?!?!?!?!? If I flew it into a tree I would completely expect to be placed at the back of the line and wait my turn to get it fixed. Really, I would.
Why would anyone, in any universe, think is a fair way to treat your customers?
I guess I can look at my American Express bill for $1300 every single day instead of flying the aircraft that the money purchased....
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