Strange defect on all raw images
759 7 2016-12-7
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Ssmirnov
lvl.1
United States
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I have just received my DJI OSMO+ about two hours ago. After registration and firmware update, I started to test.
In RAW format, all my photos have a colored circle almost at the middle. Size is 150x85px. I try RAW+JPEG mode. The same image in JPEG looks without any defect. Camera settings were reset. So, it is AUTO mode.
I am on the Mac. When I see the RAW in Preview app - no spot. However, all apps that work with RAW (AuroraHDR, Adobe Lightroom and Photoshops) show this spot after opening.
Three test images attached: Jpeg,Raw and 1:1 of the spot.
The only reason I bought Osmo is to tale 360 panos in Raw. So, this feature is most important for me.
Is it a fixable problem?


jpeg

jpeg

1:1

1:1
DJI_0111_RAW.jpg
2016-12-7
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Hi, I'm sorry that you might need to send it in to DJI. Contact the seller to see if you can get an exchange, or use online chat on www.dji.com/support.

Thank you.
2016-12-7
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Scott's P3 4K
lvl.1
Flight distance : 5948 ft
France
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DJI-Thor Posted at 2016-12-8 07:57
Hi, I'm sorry that you might need to send it in to DJI. Contact the seller to see if you can get an exchange, or use online chat on www.dji.com/support.

Thank you.

I have the exact same issue on my P3 4K - it's only on RAW files
2016-12-18
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Scott's P3 4K Posted at 2016-12-19 06:15
I have the exact same issue on my P3 4K - it's only on RAW files

Does it show up on every Raw picture, or some?
2016-12-19
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Scott's P3 4K
lvl.1
Flight distance : 5948 ft
France
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DJI-Thor Posted at 2016-12-19 11:59
Does it show up on every Raw picture, or some?

Yes, unfortunately it is on all of them, & it's not an exposure problem either. I have been on the support site but they offered different software solutions, but all with the same result.
If you would like to see the problem, here is a link to the some files.

The marks are all in the same place.

https://drive.google.com/folderview?id=0B6s7FfvamoXmSU5vdl9DalhseDQ
2016-12-19
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Scott's P3 4K
lvl.1
Flight distance : 5948 ft
France
Offline

https://drive.google.com/folderview?id=0B6s7FfvamoXmSU5vdl9DalhseDQ

Yes, the pixel marks are all in the same place & the same colour.
2016-12-19
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Scott's P3 4K Posted at 2016-12-20 01:48
https://drive.google.com/folderview?id=0B6s7FfvamoXmSU5vdl9DalhseDQ

Yes, the pixel marks are all in the same place & the same colour.

http://dl.djicdn.com/downloads/inspire_1/DJI_DNG_Cleaner_V1.1.zip

Hi, please donwload the DNG cleaner to wipe out the small color spots.
2016-12-19
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Scott's P3 4K
lvl.1
Flight distance : 5948 ft
France
Offline

DJI-Thor Posted at 2016-12-20 04:17
http://dl.djicdn.com/downloads/inspire_1/DJI_DNG_Cleaner_V1.1.zip

Hi, please donwload the DNG cleaner to wipe out the small color spots.

Thanks , i tried the link, but unfortunately, i have been told too send it in for testing...i am going to try & exchange it for another.
Thanks for your reply.
2016-12-20
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