Controller falling apart. How do I contact DJI
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fans63ae9819
lvl.4
Flight distance : 5484997 ft
United States
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My right controll stick assembly has fallen inside my controller. I can also hear bits of plastic rolling around inside the controller. It sounds like a lot of plastic. The tablet holder is extremly wobbly also. So I obviously have one of the brittle plastic controllers.
I had to send my P3A in for repairs due to cracks a couple months ago, but I can not find the page to fill out a warranty request. Can someone share it with me or someone from DJI help me out.
I would like to get it shipped out ASAP.
Thanky you.
2016-12-7
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Nelsonlee
Second Officer
Flight distance : 2779203 ft
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Malaysia
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please refer to this link,you can check the service center here: http://www.dji.com/service/repair/centers.
As for the warranty period, please refer to the image.
182614tjdhfiidhj85dzj7.png

2016-12-7
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fans63ae9819
lvl.4
Flight distance : 5484997 ft
United States
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Got it. Thank you.
2016-12-7
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DJI Mindy
Administrator
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Hi, we can help you to create a case.  Please provide a picture of the controller as well.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" .
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:
2016-12-7
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fans63ae9819
lvl.4
Flight distance : 5484997 ft
United States
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DJI Mindy Posted at 2016-12-8 01:15
Hi, we can help you to create a case.  Please provide a picture of the controller as well.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" .
Case illustration:

Even if I have already filled out the online form?
2016-12-7
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DJI Mindy
Administrator
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fans63ae9819 Posted at 2016-12-8 14:29
Even if I have already filled out the online form?

If you have done that, then no need to send email again.
2016-12-7
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HWCM
lvl.4
Flight distance : 5484997 ft
United States
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I got the shipping label email, but no instructions. I am guessing that I send JUST the controller in? Is there a need to send the quadcopter in also?
Thank you
2016-12-8
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