DJI tells you that that it will take 1-2 weeks for your order to ship and once they have your money they take a month+ These people have really messed up my Christmas. I ordered a Phantom 4 pro+ with the nice controler on the 5th of december and I'm told it will ship on Jan 9th of next year. I also see on amazon that I could have one of these maybe in 48 hours. Has anyone tried ordering their new drone on Amazon or someplace other than DJI?


Loesing my mind over here.

We feel sorry for the inconvenience caused and know how frustrated it must be.
But for the payment, we will charge you when we ship out your order or when your temporary authorization reaches day 28, whichever comes first.
You could check the details on the website: http://www.dji.com/support/purchase
Would you please provide us your order number?

'Loesing my mind over here. '

Yeah, I sympathise with you, especially when kids are getting their minds blown out of their heads in Syria... You poor thing...

DJI Natalia Posted at 2016-12-14 07:46
We feel sorry for the inconvenience caused and know how frustrated it must be.
But for the payment, we will charge you when we ship out your order or when your temporary authorization reaches day 28, whichever comes first.
You could check the details on the website: http://www.dji.com/support/purchase

Ok so if this is the case you yourself checked my order and told me this below and after which DJI took payment from my bank on the 5th Of Dec and after that I was told by Mindy that it wouldn't ship until the 23rd because of the extra batteries! Then online chat tells me it won't ship until the 22nd!!!I have emailed customer support a week ago and they said they would help me they have forwarded my emails to online sales and I have sent further emails even offering to pay extra shipping to get my order before I leave for vacation.....I now see others who have ordered the same time or before me with extra batteries have shipped and to really rub it in DJI are also now doing a Xmas promo offering the high capacity batteries and shipping within 1 to 2 weeks!!!! WHAT IS GOING ON?

Woodwanger Posted at 2016-11-30 15:08
Hi Natalia
Could you please check to see when my orders will be shipped
P4 pro + Order Number:  0 ...

View full quote
0440983181902 is estimated to be shipped out next week if everything goes well, hope you could receive it soon.

For the second one, really sorry that we do not have enough information for the shipping date, hope your kindly understanding and thanks for your patience.

And just to clarify again I ordered my P4pr po + on the 17th of Nov and my Mavic on the 23rd of Oct!

Woodwanger Posted at 2016-12-14 17:16
Ok so if this is the case you yourself checked my order and told me this below and after which DJI took payment from my bank on the 5th Of Dec and after that I was told by Mindy that it wouldn't ship until the 23rd because of the extra batteries! Then online chat tells me it won't ship until the 22nd!!!I have emailed customer support a week ago and they said they would help me they have forwarded my emails to online sales and I have sent further emails even offering to pay extra shipping to get my order before I leave for vacation.....I now see others who have ordered the same time or before me with extra batteries have shipped and to really rub it in DJI are also now doing a Xmas promo offering the high capacity batteries and shipping within 1 to 2 weeks!!!! WHAT IS GOING ON?

Woodwanger Posted at 2016-11-30 15:08

Your order 0440983181902 has been escalated, we're working on it now.
We'll send you an e-mail with the tracking number once it's shipped out.
Thanks again for your supporting.

DJI Natalia Posted at 2016-12-14 10:13
Your order 0440983181902 has been escalated, we're working on it now.
We'll send you an e-mail with the tracking number once it's shipped out.
Thanks again for your supporting.

Thank you for your fast response and update  

Can you check my order too?

0017027494558

Would it be possible to split this up if the accessories are causing the delay?

Thank you.

Woodwanger Posted at 2016-12-14 17:16
Ok so if this is the case you yourself checked my order and told me this below and after which DJI took payment from my bank on the 5th Of Dec and after that I was told by Mindy that it wouldn't ship until the 23rd because of the extra batteries! Then online chat tells me it won't ship until the 22nd!!!I have emailed customer support a week ago and they said they would help me they have forwarded my emails to online sales and I have sent further emails even offering to pay extra shipping to get my order before I leave for vacation.....I now see others who have ordered the same time or before me with extra batteries have shipped and to really rub it in DJI are also now doing a Xmas promo offering the high capacity batteries and shipping within 1 to 2 weeks!!!! WHAT IS GOING ON?

Woodwanger Posted at 2016-11-30 15:08

This was the answer I needed and I thank you for your response. Ends up the filters I ordered with the drone are what held up my order and because of your awesome and appropriate response I will most likely have the drone in time for Christmas.

Thank you!

I'm new to this forum - what is the etiquette in trying to find out a ship date on my product? I posted my request with order # in other existing shipping-related threads previously but got no response. I feel bad if I am hijacking someone else's thread here, but I hesitate to create a new thread since the forum rules ask that we post in related topics if they exist. I also tried using the online chat, but they say they have no idea when it will ship...which seems strange to not be able to give approximate shipping dates.

*My order # is 0016868960723

fans27bcb239 Posted at 2016-12-15 06:37
I'm new to this forum - what is the etiquette in trying to find out a ship date on my product? I posted my request with order # in other existing shipping-related threads previously but got no response. I feel bad if I am hijacking someone else's thread here, but I hesitate to create a new thread since the forum rules ask that we post in related topics if they exist. I also tried using the online chat, but they say they have no idea when it will ship...which seems strange to not be able to give approximate shipping dates.

*My order # is 0016868960723

Unfortunately his forum was not designed to answer these types of questions. You are more likely to get an answer dealing with the standard customer service platforms. If one of the customer service reps sees your post, there is a chance of it being escallated, though.

However, we do appreciate your consideration of forum etiquette.

DJI Joe Posted at 2016-12-15 07:03
Unfortunately his forum was not designed to answer these types of questions. You are more likely to get an answer dealing with the standard customer service platforms. If one of the customer service reps sees your post, there is a chance of it being escallated, though.

However, we do appreciate your consideration of forum etiquette.

Thanks for your reply. Which platform are you referring to? As I mentioned, I tried online chat but they were not helpful.

Geebax Posted at 2016-12-14 00:57
'Loesing my mind over here. '

Yeah, I sympathise with you, especially when kids are getting their minds blown out of their heads in Syria... You poor thing...

Dude, although I appreciate you giving me another reason to be grateful I can’t say I think this is an appropriate response.  Under the premise outlined in your message I shouldn’t even have a drone. I should probably be sending money to help others in "Syria". I’ll admit these are first world problems and I’m happy to only have those kinds of issues in my life. Happy New Year to you.

Big thanks to the person who answered my question giving me the knowledge needed to modify my order to get it faster!

fans27bcb239 Posted at 2016-12-15 07:57
Thanks for your reply. Which platform are you referring to? As I mentioned, I tried online chat but they were not helpful.

Online chat, email, telephone are our 3 platforms of customer support. Sorry you didn't get the help you needed in chat. Shipping information isn't the easiest to gain or give out, so our support staff's knowledge is sometimes limited.

DJI Natalia Posted at 2016-12-14 10:13
Your order 0440983181902 has been escalated, we're working on it now.
We'll send you an e-mail with the tracking number once it's shipped out.
Thanks again for your supporting.

Hi Natalia,I still have no update on shipping of my orders.....can you please tell me when they will ship?
Also can you tell me why they have been delayed?
I'm sorry to have to keep asking this of you but online sales doesn't reply to emails even from your sales/customer service department,

Woodwanger Posted at 2016-12-15 16:04
Hi Natalia,I still have no update on shipping of my orders.....can you please tell me when they will ship?
Also can you tell me why they have been delayed?
I'm sorry to have to keep asking this of you but online sales doesn't reply to emails even from your sales/customer service department,

It's hard to tell you the exact date for shipping, but we'll send you an e-mail once it's shipped.
Really sorry for the inconvenience caused.

DJI Natalia Posted at 2016-12-16 09:32
It's hard to tell you the exact date for shipping, but we'll send you an e-mail once it's shipped.
Really sorry for the inconvenience caused.

Come on now....if I was was to go to DJI online store now and purchase the phantom 4 pro + with additional batteries it clearly says shipping within 5 to 7 days of order confirmation, well I had order confirmation a month ago now and my payment was taken on the 5th of Dec so why do you keep feeding me blatant lies, You know exactly what is going on as you have shown many times before giving other customers shipping info,
So where is my order?

DJI Natalia Posted at 2016-12-13 23:46
We feel sorry for the inconvenience caused and know how frustrated it must be.
But for the payment, we will charge you when we ship out your order or when your temporary authorization reaches day 28, whichever comes first.
You could check the details on the website: http://www.dji.com/support/purchase

Can you check mine? 0019820787979 order number
I ordered 11/29 and I see people are getting batteries that ordered 12/16... how are you not set up on first come first serve? I have drone and car charger... is nd filter holding up? Please cancel nd filter...

Woodwanger Posted at 2016-12-16 18:12
Come on now....if I was was to go to DJI online store now and purchase the phantom 4 pro + with additional batteries it clearly says shipping within 5 to 7 days of order confirmation, well I had order confirmation a month ago now and my payment was taken on the 5th of Dec so why do you keep feeding me blatant lies, You know exactly what is going on as you have shown many times before giving other customers shipping info,
So where is my order?

0440983181902 is expected to be shipped in next week because the extra battery makes the shipping delayed.
Sorry for the inconvenience caused. Thanks for your understanding and supporting!

jrhockey33 Posted at 2016-12-18 03:55
Can you check mine? 0019820787979 order number
I ordered 11/29 and I see people are getting batteries that ordered 12/16... how are you not set up on first come first serve? I have drone and car charger... is nd filter holding up? Please cancel nd filter...

We've checked the information, the ND filter has been cancelled as requested, and we will ship the battery asap.
Thanks for your support again.

Hi guys... I hate asking questions that most likely have been beat to death.....
but for a phantom 4 pro with no accessories and no screen
(not the +) ....
Can anyone who has recieved an order recently share the approximate wait time they experienced?

I originally tried Amazaon.  They froze shipments until 15 January.  They also tacked on tax when DJI has that included.  Luckily we had prime.  We tried to resolve the tax issue with Amazon (hours, multiple phone calls and lots of email.)  I cancelled the order with Amazon.

I am in the same boat now.  I ordered my  P4P+ on 5 Dec and my credit card was charged.  The status changed to shipped last week but so far no tracking number.  When I ordered it said shipping in 1-2 weeks and we are outside of that window.  I did not order filters, batteries.  I did order the refresh but that should not slow things down.  How do I get a tracking number.  Not here - http://store.dji.com/orders/tracking  Order number 0014588802729

Natalia, My account was charged on 1/4/17 for an order placed on 12/30/16 but the order has not moved to shipped status yet.  This does not correspond to your response above.  My order number is 0017986740625 and I have 2 emailos that requesting a ship date that have not been responded to.  The request numbers are 347790 and 385018.  You seem to be the best one for looking into DJI issues - can you help?

Update - I was able to chat with sales and they stated that the supply issues have been resolved and my order is being processed for shipment.

Try this site. Garlus.com I bought my P4P from Garlus. Got it in my hand less than a week later.