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Broke one leg
1943 25 2016-12-17
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TonyOtis
lvl.2
Greece
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Hello, just steped on my Mavic.Iwas placed down in order to have a flight.Broke front leg . Also I felt down and broke my right anterna of controller.I have care refresh but there is no cover on controller. What should I do? It is new . Only 5-6 flights
2016-12-17
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MHM1170
lvl.3

United States
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Tip: The post by the administrator or moderators shield
2016-12-17
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TonyOtis
lvl.2
Greece
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Tip: The post by the administrator or moderators shield
2016-12-17
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Woodwanger
Second Officer
United Kingdom
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Put a plaster cast on it lol
2016-12-17
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DRONE-flies-YOU
First Officer
Flight distance : 1182441 ft
United States
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MHM1170 Posted at 2016-12-17 10:17
Your an idiot .....................

* you're

That, kids, is known as irony
2016-12-17
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Harbourside
Captain
Flight distance : 6467 ft
United Kingdom
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Hi Tony, accidents happen, I would contact DJI and send it in for repair.
The antenna should be a cheap fix and DJI will give you a quote on the leg repair, if that is fairly cheap you can just pay the invoice and save your 3 refreshes for later.
As a DJI care member you should get a fast turnaround.
Good luck
2016-12-17
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DRONE-flies-YOU
First Officer
Flight distance : 1182441 ft
United States
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TonyOtis Posted at 2016-12-17 10:22
Thanks for the answer but you are more than an idiot

This will be you first refresh, for sure.

Perhaps you could (seriously) get an R/C from someone that had a flyaway Mavic or a catastrophic crash.  Make a post on "the other forum" for a WTB MAVIC R/C.
2016-12-17
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Heavysledz
Second Officer
Flight distance : 819491 ft
United States
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I don't know what is comprised of the antenna on the remote but if it isn't broken completely off and the antenna wiring inside is intact, I would guess you could use some strong duct tape to reinforce it and it should still work. I think the remotes will be around $250 once they are available. I would still contact DJI astray may be able to repair it for you but not under the Care Refresh...
2016-12-17
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TonyOtis
lvl.2
Greece
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Thanks guys. I know i have to pay for a new controller. Or if dji can fix it I will pay as much it cost. Care refresh is only for aircraft. Leg and controller twice unlucky :/
2016-12-17
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NomadRT
Second Officer
Flight distance : 1669012 ft
United States
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MHM1170 Posted at 2016-12-17 12:17
Your an idiot .....................


*You're*

It's a shortened version of 'You are', which is indicated by a apostrophe.
2016-12-17
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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I lolled while reading, imagining it happening. You probably said it while watching videos from people doing things and don't have a clue how the managed to do that. So yeah, idiots

Send both on, get it fixed, pay for remote controller costs and pay 79 for new mavic.
2016-12-17
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DRONE-flies-YOU
First Officer
Flight distance : 1182441 ft
United States
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Nees Posted at 2016-12-17 13:01
I lolled while reading, imagining it happening. You probably said it while watching videos from people doing things and don't have a clue how the managed to do that. So yeah, idiots

Send both on, get it fixed, pay for remote controller costs and pay 79 for new mavic.

And it happens in slow-motion.

I've done similar...
2016-12-17
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hallmark007
Captain
Flight distance : 7353976 ft
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Ireland
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TonyOtis Posted at 2016-12-17 18:22
Thanks for the answer but you are more than an idiot

T“Never argue with an idiot. They will drag you down to their level and beat you with experience.
2016-12-17
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canadianairborn
lvl.4

Canada
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MHM1170 Posted at 2016-12-18 02:17
Your an idiot .....................

It's "You're an idiot". Not, your an idiot, idiot.
2016-12-17
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DRONE-flies-YOU
First Officer
Flight distance : 1182441 ft
United States
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OK, I give up... So does Mavic have legs or arms?
2016-12-17
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hallmark007
Captain
Flight distance : 7353976 ft
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DRONE-flies-YOU Posted at 2016-12-18 00:54
OK, I give up... So does Mavic have legs or arms?

Two legs four arms. Lol
2016-12-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Tony, did you contact our tech support and send it in for fixing?
If not, we can help to create a case for you.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support".
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:
2016-12-18
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TonyOtis
lvl.2
Greece
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DJI Mindy Posted at 2016-12-18 10:07
Hi Tony, did you contact our tech support and send it in for fixing?
If not, we can help to create a case for you.
Please send an e-mail to  with the following info, the subject should be " Forum support".

Hello,
        Just send them s/n of mavic and gimbal and tell them what happened. Should I send them the info you gave me??
Thank you
2016-12-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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TonyOtis Posted at 2016-12-18 16:40
Hello,
        Just send them s/n of mavic and gimbal and tell them what happened. Should I send them the info you gave me??
Thank you

If you had contacted our EU support, then you don't need to send email to support@dji.com again.
Our EU support will help you out.
2016-12-18
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TonyOtis
lvl.2
Greece
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DJI Mindy Posted at 2016-12-19 09:48
If you had contacted our EU support, then you don't need to send email to  again.
Our EU support will help you out.

How I can contact EU support.I sent my report to dji.com
2016-12-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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TonyOtis Posted at 2016-12-19 16:45
How I can contact EU support.I sent my report to dji.com

You can get in touch with our EU support at support.eu@dji.com.
2016-12-19
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damaltor
lvl.3

Canada
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NomadRT Posted at 2016-12-17 11:57
*You're*

It's a shortened version of 'You are', which is indicated by a apostrophe.

Sorry for this but... it should be "is indicated by an apostrophe"
2016-12-19
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TonyOtis
lvl.2
Greece
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Thanks a lot.Birdy is already in DJI service center Germany.
2016-12-21
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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No, it has 4 arms and 2 feet
2016-12-22
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hallmark007
Captain
Flight distance : 7353976 ft
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Ireland
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Nees Posted at 2016-12-22 12:19
No, it has 4 arms and 2 feet

There not feet there legs.. lol
2016-12-22
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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hallmark007 Posted at 2016-12-22 14:11
There not feet there legs.. lol

Legs don't grow on arms!!!
hands then!
2016-12-22
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