Last week I lost control of my Mavic and crashed into a tree. I contacted support and asked how I could go about using my Mavic refresh.
They said that I could wait for them to send me a return label or send it myself. I chose to send it in myself last Thursday and it arrived at their
Australian facility in VIC. I got confirmation that it was delivered with a signature on arrival, but my case number still hasn't updated. It still says
"to be received"

Just curious If anyone knows what the turn around time is. I'm travelling to the USA for a holiday on the 21st and really wanted to bring my drone with me.
How likely is it to be repaired by then?

Thanks

Email reply to the one they sent you (if you started the case by email) and tell them the tracking information so they can sort it out.

DJI-Ken Posted at 2017-1-1 16:26
Email reply to the one they sent you (if you started the case by email) and tell them the tracking information so they can sort it out.

Hey ken, i emailed already with no reply

Samuel.aloschi9 Posted at 2017-1-1 16:29
Hey ken, i emailed already with no reply

it can take a few days to get a reply, if you do not hear from them in the next two days please reply to me and I can see what I can do.

DJI-Ken Posted at 2017-1-1 16:31
it can take a few days to get a reply, if you do not hear from them in the next two days please reply to me and I can see what I can do.

thankyou Ken

Samuel.aloschi9 Posted at 2017-1-1 16:37
thankyou Ken

From experience once you get confirmation it will only be days until it's repaired or replaced. Good luck

Samuel.aloschi9 Posted at 2017-1-1 16:37
thankyou Ken

No problem at all, hope you had a great holiday.

DJI-Ken Posted at 2017-1-1 17:15
No problem at all, hope you had a great holiday.

Hi Ken,

I still have not had a reply, could you please look into this CAS-380186-G3L7R7 .
The Mavic arrived at the Australian Facility on Friday last week.

Thanks

I am also having some issues with no reply from the support team for Australia.

I am still waiting for a reply as to when my Mavic will be collected from me to go for repairs

Samuel.aloschi9 Posted at 2017-1-2 17:19
Hi Ken,

I still have not had a reply, could you please look into this CAS-380186-G3L7R7 .

I've sent a message, let's give it a day.

jayf05 Posted at 2017-1-2 17:23
I am also having some issues with no reply from the support team for Australia.

I am still waiting for a reply as to when my Mavic will be collected from me to go for repairs

I've sent a message, let's give it a day.What is your case# ?