Samuel.aloschi9
lvl.1
Australia
Offline
|
Hello,
On Christmas day I lost control of my drone and hit a tree, completely destroying the drone.
I got in touch with customer support and sent in the drone myself from Sydney Australia, Paying nearly $50 in shipping fees, to the DJI facility in Burwood, VIC Australia.
It arrived Friday the 30th of December and only this Monday, the 2nd of Jan was I sent a quote.
The quote read,
M1 LED cover cracked, propellers cracked, damping vibration plate broken, GImbal R-axis motor stuck, FPC&co-axis cable torn. Fly test will be performed after repair.SN may change after repair. ******************* Dear customer, you have purchased DJI Care Refresh. If you want to replace your aircraft under DJI Care Refresh, please contact DJI Support and get your refresh quotation.
|
After reading the $1395.00 repair bill, I got in touch with support to replace my Mavic under my DJI Care Refresh.
They told me that I would be sent a quote for the DJI Care Refresh within 24 hrs.
It has been 4 days now since they said I would be sent the DJI Care Refresh quote and I still have not received anything.
I have got in touch again this week twice more to follow it up and they continuously told me the same thing. "It will be sent in 24 hrs"
DJI,
I paid AUD $169.00 for Ability to be able to replace my drone fast and easy if I ever needed too.
Now I have been waiting more than a week since it arrived at the repair facility without hearing anything back.
For a service that costs $169.00 this process has been a lot more difficult than it should be.
Can someone from DJI please contact me so we can sort this out. I am going overseas on the 21st of January and need the drone back for work purposes.
Thankyou.
|
|