Stewie Griffin
lvl.2
Canada
Offline
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Oh yes, yours is quite horrible. I have the same problem, saw it within the first couple of days. Tech support had me upload some pictures, verify current firmware and app version, use the manual focus (which is useless really), and in the end, sent me a label to ship it back. They just received my drone and I'm waiting to get my replacement. The problem is that you seem to have had your drone for a while, and I'm assuming that I will get a brand new one, but not sure if you would, maybe just a refurb.
I've been quite patient with all this, but to be honest, this is a horrible oversight. I think many have this problem, and it seems to stem from the lens not being aligned properly with the sensor. If an iPhone, which is less than $1000 had this problem, there would be an uproar. If you take a few images, first focus in the centre like you did, and then focus on the left, you will see that the left will now be in perfect focus, and the rest of the image will be blurry. So its not a case of the lens just being soft in the corners.
I would contact support and start the process. I really don't know if they are replacing the gimbal / lens unit, of if we all will get a new drone, or a reburb unit, but yours is clearly unacceptable. |
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