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No SD Card
1627 11 2017-1-8
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Chief RM
lvl.2
Flight distance : 136204 ft
United States
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When trying to format my SD card I get the notice "NO SD Card". As a note this is the same SD card I have been using since buying my P4 in Aug 2016. Changed SD cards and get the same notice. I think this has a direct problem with the "Gimbal Dissconected" error notice with the "Air encorder error (0x00020). Uploaded DJI go 4 and have tried both that app and DJI Go. Also changed from my iPad mini 2 to my iPad same notice. I did manage to move the camera for an instant with the iPad but with a black screen.

Information on SD cards:
SanDisk Extreme 16GB U3 Micro SD HC I
SanDisk Extreme 32GB U3 Micro SD HC I

I have succesfully uploaded DJI Assitant 2 ver 1.0.9 but when trying to refresh my firmware I get a good download but then when I try to refresh firmware V01.02.0602 Update Failed. I have my FLY122.DAT Log but can't open because I don't know what app to download to see the error log.

Any suggestions?
2017-1-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

May I  know it crashed or hard landing before?
If no improvement after upgrading and restarting it for several times, it needs to be send it for evaluation.
You can submit here for a case number and apply for pickup:  https://repair.dji.com/en/SelfRepair/Area
2017-1-9
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Chief RM
lvl.2
Flight distance : 136204 ft
United States
Offline

DJI Natalia Posted at 2017-1-9 00:24
May I  know it crashed or hard landing before?
If no improvement after upgrading and restarting it for several times, it needs to be send it for evaluation.
You can submit here for a case number and apply for pickup:  https://repair.dji.com/en/SelfRepair/Area

No hard landing or crashes. Gimbal will calibrate. Have reformatted SD card via my PC. Will try that before I submit a repair request. thanks
2017-1-9
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Chief RM Posted at 2017-1-9 05:54
No hard landing or crashes. Gimbal will calibrate. Have reformatted SD card via my PC. Will try that before I submit a repair request. thanks

Thanks, please keep us posted.
2017-1-9
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Geebax
Captain
Australia
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The 'air encoder error' suggests a problem with the video sub-system, that would explain why the SD card is not recognised. The problem is most likely with the firmware in the aircraft. The log is simply text, so if you make a copy of it, and change the file extension to .txt it should open easily.
2017-1-9
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Chief RM
lvl.2
Flight distance : 136204 ft
United States
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Geebax Posted at 2017-1-9 21:02
The 'air encoder error' suggests a problem with the video sub-system, that would explain why the SD card is not recognised. The problem is most likely with the firmware in the aircraft. The log is simply text, so if you make a copy of it, and change the file extension to .txt it should open easily.

Finally got to download latest firmware and when the system tried to install I got the error 0x022803
2017-1-10
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Geebax
Captain
Australia
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Chief RM Posted at 2017-1-10 06:04
Finally got to download latest firmware and when the system tried to install I got the error 0x022803

That's very helpful, not! I just love DJI's error messages.
2017-1-10
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Chief RM
lvl.2
Flight distance : 136204 ft
United States
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Geebax Posted at 2017-1-10 13:06
That's very helpful, not! I just love DJI's error messages.

talked to their tech support folks and got an RMA to send in P4 to fix the problem.
2017-1-10
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Geebax
Captain
Australia
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Chief RM Posted at 2017-1-10 13:56
talked to their tech support folks and got an RMA to send in P4 to fix the problem.

Yeah, I think that is the best course of action.
2017-1-10
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BATBOY
lvl.1
Flight distance : 266 ft

Italy
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I have exactly the same issue,....
2017-3-17
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Geebax
Captain
Australia
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BATBOY Posted at 2017-3-17 14:09
I have exactly the same issue,....

THen the answer is given above.
2017-3-17
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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BATBOY Posted at 2017-3-17 14:09
I have exactly the same issue,....

If it's exactly the same, then a repair service will be needed. You would contact support.eu@dji.com in order to case a RMA number to send it in.
2017-3-17
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