DaceX80
lvl.2
Flight distance : 458599 ft
Ireland
Offline
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I have been, and continue to, operate a Phantom 3 Pro without any incident for 2 years or so. I decided to buy a Phantom 4 Pro and it arrived on the 14th of December.
On that very evening, the P4P suffered a total failure while hovering at 17 meters. There were no warnings, there was no pilot error, the P4P just fell from the sky. The flightlog can be seen here http://www.phantomhelp.com/LogViewer/5JF52CNQ0V8U127HMRW9/#
I am lucky enough to fly these professionally, so I am good friends with other professionals. While I have never had a failure like this, they have... so right from the start I was prepared for DJI to take 6 weeks to get the situation sorted. I've been told how horrible they are to deal with.
But here I am, nearly a month after this happened and despite Nick at DJI signing for the P4P I returned on Friday morning, 3 working days later the Repair centre says it still hasnt been received. Of course when they do say they have received it, it will take another 3 working days to get it unpacked. But then, how many working days for assessment of the damage? On and on it goes. So best case, its a month already gone. A month where I get punished for doing absolutely nothing wrong.
Even though I fully anticipated this horrible service, the whole thing is so so wrong. I paid DJI nearly €2000 for an item that was patently faulty and while thats not ideal, it happens.... that isnt what really annoys me. I have followed every step DJI told me but considering the circumstances, this is totally unacceptable. I should not be in a queue waiting for a repair. I was sold a faulty product and I should be refunded (not that I want that, I need the P4P for work) or have a replacement sent. Why am I being punished for a mistake DJI made??
My case number is CAS-368122-S9V7R9, I am absolutely sick of this shoddy customer service and I need to start seeing some kind of progress or I will have to start escalating my response to it all.
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