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Warranty Date
1944 34 2017-1-13
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fansa0650e36
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Can you see the date of activation of your different devices on your DJI account? How do you check date of activation/ warranty period

2017-1-13
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DJI-Thor
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Hi, if you can tell us the SN number, we can check the activation date in our database.
2017-1-14
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fansa0650e36
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Thank you  06PDCJ12021360 if that is it, from the x3 head. Where do you find the SN on the Osmo as original box has been lost.
2017-1-14
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DJI Natalia
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fansa0650e36 Posted at 2017-1-14 22:32
Thank you  06PDCJ12021360 if that is it, from the x3 head. Where do you find the SN on the Osmo as original box has been lost.

The activation date is 2015-12-07.
Please find Osmo SN as the screenshot below:
SN.png
2017-1-15
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fansa0650e36
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Thanks the SN is  06PDCJ12021360 and this is a warranty Osmo, does the warranty start again with the replacement?

Also have  purchased the Osmo plus and have noticed that the video is not stabilised as good as the Osmo. In the footage it has a shake or rattle when we walk with it. It is no where near as good as the original. Is there something that we can do or should it be returned to be checked? And the focus is no good, how do we make it like the Osmo 1.
We love what these can do when they work but the Osmo plus is brand new and we missed out on a lot of footage on our last shoot as we just can't use it, looks like hand held phone footage.

2017-1-22
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fansa0650e36
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Sorry The Handle on the Osmo 1 that is faulty is SN/  06NDCJ130A01GR
2017-1-22
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DJI Natalia
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fansa0650e36 Posted at 2017-1-22 03:46
Thanks the SN is  06PDCJ12021360 and this is a warranty Osmo, does the warranty start again with the replacement?

Also have  purchased the Osmo plus and have noticed that the video is not stabilised as good as the Osmo. In the footage it has a shake or rattle when we walk with it. It is no where near as good as the original. Is there something that we can do or should it be returned to be checked? And the focus is no good, how do we make it like the Osmo 1.

You mean you sent the product in to DJI service center  within replacement period and get a new one, right?
For the second issue, would you please upload an original video to Dropbox and post the link here? we'll help you check it.
2017-1-22
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fansa0650e36
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Australia
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Yes, The first Osmo went back to the place of purchase and we received a new one from them, now this one has stopped working. Just for interest I put the x3 from the Osmo that doesn't work onto the handle of the Osmo Plus and the x3 works fine and shows that it has the latest firmware. So looks like the Handle from the first one is Stuffed.

On the second issue I will upload video tomorrow.

Thank you for your prompt reply.
2017-1-23
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fansa0650e36
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Here is a video I did today.

https://www.dropbox.com/s/407v3788so10i08/DJI_0002.MOV?dl=0
2017-1-23
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DJI Natalia
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fansa0650e36 Posted at 2017-1-23 20:43
Here is a video I did today.

https://www.dropbox.com/s/407v3788so10i08/DJI_0002.MOV?dl=0

The warranty will not start again with the replacement.
If the handle stops working, then it needs to be sent in for evaluation.
For the video, please refer to this tutorial and check the performance again:
2017-1-24
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fansa0650e36
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I understand how to walk with the Osmo as we have had the Osmo 1 for a while and the footage is great and I would expect the same from the Osmo Plus. We know how to use it and as you can see from the footage it is sub standard. Is it defective? and if so can we get it replaced or change it for the standard x3?
We love the Osmo and the footage it gives us is amazing but this Osmo plus is not working properly. Do we take it back to where we got it from or do you have a service agent in Brisbane, Australia we can send it to.

Can we also send in the other handle for inspection?

2017-1-24
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fansa0650e36
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I just looked at our footage again and it is not the bobbing up and down I'm worried about it is the shake which makes it look like we don't have any stabilisation. You can see hand shake when standing still.

2017-1-24
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DJI Natalia
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fansa0650e36 Posted at 2017-1-24 18:13
I understand how to walk with the Osmo as we have had the Osmo 1 for a while and the footage is great and I would expect the same from the Osmo Plus. We know how to use it and as you can see from the footage it is sub standard. Is it defective? and if so can we get it replaced or change it for the standard x3?
We love the Osmo and the footage it gives us is amazing but this Osmo plus is not working properly. Do we take it back to where we got it from or do you have a service agent in Brisbane, Australia we can send it to.

If in that case, please send an e-mail to support@dji.com, our support will help you create a case and guide you send it in for evaluation if needed.
2017-1-25
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fansa0650e36
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I did a test today with both cameras.

To help see the problem better I have done a Video on each.

This link is the Osmo 1  x3 Camera ( on the Osmo Plus Handle) https://www.dropbox.com/s/kd5ym3 ... %20%281%29.MOV?dl=0

This one is the Osmo Plus https://www.dropbox.com/s/6ryonpfk47vztf2/DJI_0003.MOV?dl=0

This should so what I'm talking about.

The settings on both cameras are the same and I am standing still looking at the same scene, you can see the Osmo plus "shaking"

If I do contact support will they be aware of this conversation?
2017-1-25
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Platimon
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Russia
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Hello!
Could you check date of activation of Mavic PRO. S/N 08QDE1B01203B0
2017-2-24
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djiuser_OfnuDMm
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India
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hello...... can anyone tell me the first activation date for my mavic pro... its serial no is 08QDDCB011048T
2017-7-19
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DJI Mindy
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djiuser_OfnuDMm Posted at 2017-7-19 21:28
hello...... can anyone tell me the first activation date for my mavic pro... its serial no is 08QDDCB011048T

I'm sorry that I fail to check the activation date in our system, please double confirm the serial number.
You may upload a picture here.
2017-7-19
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djiuser_OfnuDMm
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India
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here is my serial no with picture for knowing the first activation date.
15005422846951173709512.jpg
2017-7-20
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djiuser_OfnuDMm
lvl.1
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India
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here is my serial no with picture for knowing the first activation date.
2017-7-20
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DJI Mindy
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djiuser_OfnuDMm Posted at 2017-7-20 01:16
here is my serial no with picture for knowing the first activation date.

I checked the activation date of 08QUE4B00105PL is 2017-07-11.
2017-7-20
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djiuser_OfnuDMm
lvl.1
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India
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thanks very much sir
2017-7-20
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djiuser_OfnuDMm
lvl.1
Flight distance : 4587 ft
India
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thanks very much for your support
2017-7-20
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fans12726187
lvl.1

Brazil
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Please, I have reported that this drone is really new, whether it has been activated before or if it is repaired ...
IMG_20170916_012644.jpg
IMG_20170916_012638.jpg
FB_IMG_1505572928335.jpg
2017-9-16
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DJI Mindy
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fans12726187 Posted at 2017-9-16 06:47
Please, I have reported that this drone is really new, whether it has been activated before or if it is repaired ...

Sorry that the picture is too small to be viewed the serial number, please input serial number here, thanks.
2017-9-17
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Joao Coelho
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Flight distance : 77441 ft
Portugal
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Hello!
Could you check date of activation of an osmo +

Hanlde S\N 06NKED170B0589
CAMERA S\N 09RDED20000222

THANK YOU
2017-11-9
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fans5f3ae1f8
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United States
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Can I check my guaranty on my mavic pro
2018-1-19
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DJI Mindy
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fans5f3ae1f8 Posted at 2018-1-19 13:07
Can I check my guaranty on my mavic pro

Sure, please provide us the serial number of your drone.
2018-1-22
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djiuser_VRZ9wNVVOVMW
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Singapore
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DJI Mindy Posted at 2018-1-22 00:43
Sure, please provide us the serial number of your drone.

Hi,

Can help to check this spark warranty ?

Serial 0ASDE5A0B100P0

Thank you,

Ron
2018-1-29
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DJI Mindy
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djiuser_VRZ9wNVVOVMW Posted at 2018-1-29 03:52
Hi,

Can help to check this spark warranty ?

Hi Ron, sorry for the late response, I have PM you the activation date, please check, thank you.
2018-2-3
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BIGDZ
Captain
Flight distance : 2214665 ft
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DJI Mindy Posted at 2018-2-3 02:11
Hi Ron, sorry for the late response, I have PM you the activation date, please check, thank you.

Could you PM me the activation date on this W13DEH160R0903 thanks
2018-5-15
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DJI Mindy
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BIGDZ Posted at 2018-5-15 20:27
Could you PM me the activation date on this W13DEH160R0903 thanks

Sure, it was activated on 2018-01-21.
2018-5-17
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BIGDZ
Captain
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DJI Mindy Posted at 2018-5-17 04:51
Sure, it was activated on 2018-01-21.

Thank you!
2018-5-17
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fansd4fb0939
New
Vietnam
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can you send me the link to check warranty DJi
2018-5-24
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DJI Tony
Super Moderator

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fansd4fb0939 Posted at 2018-5-24 09:15
can you send me the link to check warranty DJi

Please see the link for our after sales policy and warranty as well.
https://www.dji.com/service/policy?site=brandsite&from=footer
2018-5-24
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douglaswebflight
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I would like to find out the activation date for my Ronin S I purchased from buydig.com open box.

It didnt look used at all but when I tried to purchase DJI Refresh,  I was greeted with ( see screenshot )

Please help is there a way to purchase refresh even after the 30 day activation limit?
Screenshot_20190905-231955_Chrome.jpg
9-5 19:39
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