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Osmo Mobile Problem after firmware upgrade
3360 14 2017-1-30
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Salvo
lvl.1

Italy
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Hi, i'm italian customer, two day ago i make dji osmo mobile fimrware upgrade, i try to calibrate my osmo but without success, after two time osmo mobile go grazy and go left and right like in the video. I try to use Assistant app to downgrade firmware but result is the same.
Any one can Help me?
I need to use my Dji Osmo in next week for my work travel ...



2017-1-30
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giggidditygiggi
lvl.2
United States
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Woah ... Karate Kid 2!!!
edit: in reference to the hand held japanese-toy drum scene (swinging back and forth at the final fight).
2017-1-30
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Salvo
lvl.1

Italy
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Anyone can help me ? I go crazy like a osmo mobile .... It's incredible , what's happened to my osmo?
2017-1-30
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A1000
lvl.4
Flight distance : 149760 ft
United Kingdom
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It looks like the effect you get it you put the osmo down when turned on and the handle goes into spasm.  I have no experience but have you tried reinstalling the latest firmware with a different device or your laptop? or perhaps deleting DJI Go app, reinstalling it and then updating the firmware.  If that doesn't change things then it may be a sensor somewhere that is giving an erroneous signal for some reason so check that they all move consistently with no odd friction or noises.

Hope you manage to solve it before your trip!
2017-1-31
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fansb764765d
New

Ireland
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When you press 'slow motion' and record with it, the footage comes out to be normal. This happened ever since the update. Anyone else's experience their 'slow motion' function not working after the update?
2017-1-31
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Salvo
lvl.1

Italy
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Thanks for reply to all, i try to downgrade e update firmware many times, but i not solve the problem, i don't understand what's happened to my osmo...
DJI Staff Support can help me please?
2017-1-31
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A1000
lvl.4
Flight distance : 149760 ft
United Kingdom
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Salvo Posted at 2017-1-31 01:05
Thanks for reply to all, i try to downgrade e update firmware many times, but i not solve the problem, i don't understand what's happened to my osmo...
DJI Staff Support can help me please?

Have you tried another device for re-installing the firmware and/or deleting and re-installing the DJI Go app.  I have seen others where this has produced a different outcome.  Sorry if you've already tried this and good luck.
2017-1-31
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A1000
lvl.4
Flight distance : 149760 ft
United Kingdom
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fansb764765d Posted at 2017-1-31 00:44
When you press 'slow motion' and record with it, the footage comes out to be normal. This happened ever since the update. Anyone else's experience their 'slow motion' function not working after the update?

Just tried it and it works fine for me, don't forget that there's a second of normal run in and run out and some scenes don't look massively different.
2017-1-31
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Salvo
lvl.1

Italy
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i try two different phone, S7 edge and Iphone 6s , but the problem come when start Osmo Mobile also without connect Dji go app. It seem like Crazy Calibration
2017-1-31
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A1000
lvl.4
Flight distance : 149760 ft
United Kingdom
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Salvo Posted at 2017-1-31 01:45
i try two different phone, S7 edge and Iphone 6s , but the problem come when start Osmo Mobile also without connect Dji go app. It seem like Crazy Calibration

Sorry, out of practical ideas BUt are you saying that it doesn't do it when you connect to the DJI Go app?  The only time I've seen something similar is when you lay it on the ground turned on and it restricts the gimbal so could be a sensor in one of the gimbals saying it's stuck erroneously?
2017-1-31
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gslick
lvl.3

United Kingdom
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You might need to calibrate it again.
2017-2-1
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k24
lvl.1
United States
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im having the same problem, but not going back and forth.  Mine will swing to the right then stop.  Yellow blinker on meaning there is something wrong with the gimbal.  
2017-2-1
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Salvo
lvl.1

Italy
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I think the only way to solve this problem is to send Gimbal to Dji support, i don't see other solution.

Support team not reply to this post....
2017-2-1
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giggidditygiggi
lvl.2
United States
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just out of curiosity was the osmo mobile ever dropped? dropped hard...

I only say that because I disassembled one of my osmo mobile to make it lighter, and inside the cellphone-holder/arm support axis appears to be a small sensor/component - I forgot but I remembered it was hotglued/screwed in place (been awhile - I didn't take pictures when I did that), but I would think that is what tells the osmo right side up.  If that part is floating/dangling/loose it would cause the gimbal to go full retard. my 2cents.
2017-2-1
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fans8fc7291c
lvl.2
Thailand
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I had similar symptom and DJI requested me send it back for hardware service.
2017-3-31
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