Compass 2 disconnected on Mavic Pro
2470 7 2017-1-30
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fansb70fae16
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Have had compass calibration issues since receiving the drone. Calibrated once fine but asked again on another flight. Just realized I could look at compass sensor in settings and it showed compass 2 is dissconected? What should I do?
2017-1-30
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DJI-Ken
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Flight distance : 1515312 ft
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Try connecting it to the Assistant2 on your computer and refresh the firmware or restore to factory settings to see if it resolves it.
2017-1-30
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fansb70fae16
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DJI-Ken Posted at 2017-1-30 13:54
Try connecting it to the Assistant2 on your computer and refresh the firmware or restore to factory settings to see if it resolves it.

restored factory settings... Compass 2 still shows disconnected. The drone will fly but I dont think its a good choice to do so without a green good to go message.
2017-1-30
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DJI-Ken
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fansb70fae16 Posted at 2017-1-30 14:23
restored factory settings... Compass 2 still shows disconnected. The drone will fly but I dont think its a good choice to do so without a green good to go message.

Did you also try refreshing the firmware?
You can also try to downgrade then upgrade and if it still shows disconnected then I';m sorry and you would have to contact support and send it in for repair.
http://www.dji.com/support
2017-1-30
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fansb70fae16
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DJI-Ken Posted at 2017-1-30 14:38
Did you also try refreshing the firmware?
You can also try to downgrade then upgrade and if it still shows disconnected then I';m sorry and you would have to contact support and send it in for repair.
http://www.dji.com/support

How do you refresh firmware?
2017-2-1
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DJI-Ken
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fansb70fae16 Posted at 2017-2-1 13:55
How do you refresh firmware?

Download the Assistant2 and connect the Mavic to your computer and refresh.
http://www.dji.com/mavic/info#downloads
2017-2-1
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fansb70fae16
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DJI-Ken Posted at 2017-2-1 14:19
Download the Assistant2 and connect the Mavic to your computer and refresh.
http://www.dji.com/mavic/info#downloads

Downgraded to V1.03.000 now upgrading to "latest version V1.03.0200.... I believe when I first recovered my drone is was firmware V1.03.0300? Do I remember incorrectly?

Compass 2 still showed disconnected in V1.03.000.
2017-2-1
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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fansb70fae16 Posted at 2017-2-1 14:55
Downgraded to V1.03.000 now upgrading to "latest version V1.03.0200.... I believe when I first recovered my drone is was firmware V1.03.0300? Do I remember incorrectly?

Compass 2 still showed disconnected in V1.03.000.

OK, sorry about that, you will need to contact support and sent the aircraft in for repair.
You can use this link.
https://www.dji.com/service/repair
2017-2-1
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