Hi, I sent my Mavic in last week to check out camera soft focus issue. I just got an email invoice for 1 hour of labor charge with a paypal link for payment.

Do I need to actually pay it or is this just DJI's way of keeping track of their labor?

Thanks.

Oscar

Do you have DJI Care?

Hello Oscar, could you please provide me with the case number? I'll help to check on it.

Here you go, CAS-423864-D7X3R2.

Thanks Mindy.

airoscar Posted at 2017-2-7 16:07
Here you go, CAS-423864-D7X3R2.

Thanks Mindy.

Since it's a DJI care case, you don't need to pay.  The case is being processed now.

I already paid...can you issue a refund then?

airoscar Posted at 2017-2-8 08:13
I already paid...can you issue a refund then?

I'm very sorry about that, I though you mean "DJI Care", which is for P3 and P4. It's a zero deductible insurance.

The one you have is for DJI Mavic, which has a deductible for $79 for 1st time replacement.  You can check it here https://store.dji.com/product/dji-care-refresh-mavic-pro

That's where the charge you paid came from.  

If it's a lense defect shouldn't it be covered under guarantee instead of your first care refresh?

I'm with cuac, surely warranty issue??

CuaC Posted at 2017-2-10 01:00
If it's a lense defect shouldn't it be covered under guarantee instead of your first care refresh?

Yes, you're right. But the repair order indicates there's an impact, which might be a crash of some sort. I don't know the details of the analysis, it could be from flight record, or some physical signs on the drone.

DJI-Thor Posted at 2017-2-10 02:20
Yes, you're right. But the repair order indicates there's an impact, which might be a crash of some sort. I don't know the details of the analysis, it could be from flight record, or some physical signs on the drone.

Cristal clear then