Please select Into the mobile phone version | Continue to access the computer ver.
Mavic Pro repair
479 4 2017-2-6 03:35:18
fans5db6a3e4
lvl.1
Malaysia
Offline

Hi,
I asked for repair status for my Mavic since it was shipped and delivered and received by DJI HKG on 18th January with NO UPDATES in the Repair Progress option. Chat for more than 7 times for the status with the same replies, apologies...sorry for inconviniences...i will check and update... in reality, it was nothing changed. the worst parts, the location of my Mavic are still in doubt where different representatives gave me the different locations.. US and HKG...{:4_105:}... my investment for the drone that should be flying but actually spending longer time at unknown location with unknown status...{:4_109:}
2017-2-6 03:35:18
Use props
DJI Mindy
Administrator
Japan
Offline

I'm sorry you are experiencing difficulties.
Could you please provide me with your case number? We'll prioritize your case.
2017-2-6 03:40:01
Use props
shibby
lvl.1
Australia
Offline

DJI Mindy Posted at 2017-2-6 03:40
I'm sorry you are experiencing difficulties.
Could you please provide me with your case number? We'll prioritize your case.

Hi Mindy..could you please look at my case? I havn't receive anything yet and want to get it fixed asap! thanks Request 421022
2017-2-8 19:33:44
Use props
DJI Natalia
Administrator
China
Offline

shibby Posted at 2017-2-8 19:33
Hi Mindy..could you please look at my case? I havn't receive anything yet and want to get it fixed asap! thanks Request 421022

Shibby, your case has been escalated, and our support replied your e-mail, sorry for any inconvenience caused.
2017-2-9 00:26:05
Use props
shibby
lvl.1
Australia
Offline

DJI Natalia Posted at 2017-2-9 00:26
Shibby, your case has been escalated, and our support replied your e-mail, sorry for any inconvenience caused.

Thanks Natalia! =)
2017-2-9 01:34:22
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next