Dji has had my Mavic for a week now and today I got an email stating they are just now evaluating it for exchange. Does anyone know how long this takes? I can not get a straight answer from support. It's been almost a month since it first was delivered over a week on line and on the phone with tech support. They told me it was defective and would be replaced.
This is really poor service
I just want what I paid for, a working Mavic.

Sorry for the frustration. Could you please provide me with your case number?
I'll help to check on it.

probably 3-4 days I think

DJI Mindy Posted at 2017-2-6 19:23
Sorry for the frustration. Could you please provide me with your case number?
I'll help to check on it.

CAS-423367-Q6M4P3

fans2e9aa3da Posted at 2017-2-7 03:50
CAS-423367-Q6M4P3

Thanks you, we've informed our related team for your case, will help you follow up the case.