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DJI has had my Mavic for a week
594 4 2017-2-6
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fans2e9aa3da
lvl.4
Flight distance : 7159 ft
United States
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Dji has had my Mavic for a week now and today I got an email stating they are just now evaluating it for exchange. Does anyone know how long this takes? I can not get a straight answer from support. It's been almost a month since it first was delivered over a week on line and on the phone with tech support. They told me it was defective and would be replaced.
This is really poor service
I just want what I paid for, a working Mavic.
2017-2-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry for the frustration. Could you please provide me with your case number?
I'll help to check on it.
2017-2-6
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WYHSniper1007
Second Officer
Flight distance : 1003822 ft
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United States
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probably 3-4 days I think
2017-2-6
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fans2e9aa3da
lvl.4
Flight distance : 7159 ft
United States
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DJI Mindy Posted at 2017-2-6 19:23
Sorry for the frustration. Could you please provide me with your case number?
I'll help to check on it.

CAS-423367-Q6M4P3
2017-2-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Thanks you, we've informed our related team for your case, will help you follow up the case.
2017-2-7
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